Software Implementation Specialist
Company: Taylor Corporation
Location: Atlanta
Posted on: May 6, 2024
Job Description:
Let Us Power Your PotentialTaylor Corporation is a dynamic,
diversified company with big plans for the future - and your
career. We power our employees' potential and strive to create
opportunity and security for every member of the team. If you're
ready for something bigger - more challenge, more variety, more
pathways for professional growth - we should talk. We're passionate
about our work, we believe there is always a better way, and we're
looking for people like you.Ready to reach your potential? It's
time to look at Taylor.Your Opportunity: Taylor Healthcare, a
division of Taylor Corporation, is seeking a Software Support /
Implementation Specialist to join their team! In this role, you
will be responsible for integrating software and assisting external
and internal customers on resolving software issues/problems. You
will also be responsible for implementations, software support,
services, and customer satisfaction.Your Shift:
- Monday - Friday from 8:00a to 5:00p or 9:00a to 6:00p EST, with
rotating 24x7 after-hours, on-call responsibilities.Your
Responsibilities:
- Implement technical software systems, and solutions into on
premises and cloud-based environments.Work with Project Managers or
independently.
- Evaluate client needs, provide support, and develop
configurations that support business processes.
- Assist, respond to customers and provide support on software.
Log and update information in a call tracking system.
- Use knowledge of software, hardware, network, and cloud systems
to help support internal and external customers.
- Support, plan, execute and deliver on problem resolution,
Implementation plans, tests and troubleshooting system setups.
- Provide training, documentation and support of end users or
customers. Tier 1 and 2 support for internal and external
customers.
- Adjust to new support and business opportunities.
- Occasional travel may be needed.You Must Have:
- Associates/Bachelor's degree or Technical Certification in IT,
Computer Science, related field and /or additional years of
experience.
- 4+ years of experience in systems management, support, software
integration (application focused).
- Experience integrating, supporting, configuring complex
software in on-premises, remote and cloud-based environments.
- Established knowledge of commonly used concepts, practices, and
procedures within Software Integration and Support
environments.
- Experience supporting end users in a Client Services or Field
Service role.
- Capabilities in SQL scripting.
- Proven ability to multitask and prioritize.
- An understanding of basic functions for an ITSM or CRM systems
(Call center tracking software usage)
- Strong documentation skills and attention to detail with the
ability to create, edit, and refine technical documents.
- US Citizenship and ability to pass government background check,
including fingerprinting.We Would Prefer:
- Demonstrated experience in Windows OS's (server and desktop),
Active Directory Domains, Networks, IIS Web services, load
balancing and clustering are all largely favorable.
- Exposure to, or understanding of any of the following HIS
Interfaces such as: HL7, Corepoint, Epic, Cerner, or others.
- Knowledge of, or experience with, server administration.
- Knowledge of, or experience in, hosted software environments
such as Azure or PaaS.
- Familiarity with monitoring systems using tools such as
Solarwinds/Orion is a large plus.
- Understanding of VMware ESXi and/or Hyper-V server
virtualization.
- Knowledge of ITIL processes and / or Project ManagementAbout
Taylor CorporationOne of the largest graphics communications firms
in North America, Taylor's family of companies provide a diverse
set of products, services, and technologies addressing the toughest
communication challenges. For nearly 50 years, Taylor has been a
premier provider of powerful and innovative products, services, and
expertise for individuals, businesses, and distributors large and
small. Our 10,000+ employees spanning 26 states and seven countries
work diligently to create the interactive, printing, and marketing
solutions that have helped build some of the world's more
recognizable brands. Everything we do begins with identifying the
unique priorities and needs of our customers and creating
one-of-a-kind solutions. We offer a comprehensive benefit package
including several health plans to choose from, dental, vision,
wellness programs, life and disability coverage, flexible spending
accounts, health savings accounts, 401(k) plan with company match,
paid time off (PTO) and 64 hours of annual holiday pay.The Employer
retains the right to change or assign other duties to this
position.Taylor Corporation is an equal opportunity employer. All
applicants will be considered for employment without attention to
race, color, religion, sex, sexual orientation, gender identity,
national origin, veteran or disability status.Taylor Corporation
including all partners and affiliates is an Equal Opportunity
Employer/Veterans/Disabled.
Keywords: Taylor Corporation, Macon , Software Implementation Specialist, IT / Software / Systems , Atlanta, Georgia
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