Media Sales Services Specialist I - Cox Media
Company: Cox Communications
Posted on: January 15, 2020
The Media Sales Services Specialist I coordinates and troubleshoots
the acquisition and fulfillment of advertising orders for accounts
with moderate to high revenue potential; involves working closely
with assigned sales consultants and clients as well as the Campaign
Fulfillment Center (CFC) and other Sales Services Staff.
PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
--- Serves as the liaison between sales consultants, segment 2 and
3 clients, and Client Services.
--- Partners with sales consultants to build upon CNA data to
prepare the client solution.
--- Creates quality schedule proposals that reinforce our solutions
--- Strategizes with sales consultants and other Sales Services
staff to increase revenue generation that includes up selling as it
aligns with the client solution and other opportunities available
that fit within the clients goals and objectives.
--- Key duties include creating proposals, partnering with the
Campaign Fulfillment Center (CFC) for order entry and revision
instructions, managing and troubleshooting ad copy, fulfilling make
good requests, and managing client requests.
--- Takes responsibility to solve internal / external customer
MAJOR WORK ACTIVITIES INCLUDE
--- Ensures that ad copy is submitted to the CFC, entered into
Novar per instructions, and approved and corrected if necessary;
updates or troubleshoots ad copy and locates previously used spot
IDs and copy media, as needed.
--- Investigates pre-empted spots, submits make good instructions
based on client or sales consultant direction, and ensures that
make goods are processed correctly in Novar.
--- Collaborates with assigned sales consultants to develop client
solutions, strategize how to increase revenue, determine client
product mix, develop proposals and presentations, and complete
production agreements. May upsell in line with client goals and
objectives and previously agreed-upon client solutions, especially
in conjunction with make goods.
--- Calls customers to obtain information or missing ad copy, or to
inform them about schedule changes; responds to customers
questions, solves their schedule-related problems, and handles
other client requests by phone; in conjunction with a sales
consultant provides follow-up information and post-campaign details
to clients; may meet with clients in person at the request of the
sales consultant and/or local Sales Manager.
--- Develops custom schedule proposals in View32 based on product
mix, inventory availability, and rate card information.
--- Submits digital media (online product, mobile, VOD,
Interactive), and local origination channel (LO) orders using the
appropriate fulfillment processes and systems.
--- Monitors key business reports to gauge the successful
fulfillment of client contracts. Initiates and takes action as
needed to engage sales consultants in modifications, changes,
and/or client notifications needed.
--- Sets up new clients/agencies in TIM and works with CFC to set
them up in Novar and set up their billing.
--- Coordinates and provides direction and assistance to SSCs
regarding order entry and revision.
--- Investigates and resolves credit holds and misapplied payments;
maintains records and keeps balance on all trade accounts.
--- Attends job-related training that may include refresher
training, and service updates.
--- 2 or more years of experience preferred in related field (i.e.
customer service, sales support, media sales environment, etc.)
--- Experience using Microsoft Office applications in a work or
--- Excellent skills in adaptability, applied learning,
collaboration, customer service orientation, high impact
communication, initiating action, problem solving and
troubleshooting, quality orientation, reasoning, self-organizing,
and written communication, in order to work effectively with teams
--- Bachelors degree in Marketing, Advertising, Communications or
Public Relations discipline strongly desired (sales, advertising or
--- Experience in telecommunications industry or sales environment
--- Experience as a media buyer or planner, doing advertising
agency work, working in a client-side marketing or public relations
role, or some combination of these.
--- Campaign management expertise and multi-screen and campaign
optimization preferred. Experience with digital advertising
solutions focused on fulfillment tactics.
--- CRM tools. IAB Digital Media Sales Certification (IAB DMSC).
Google AdWords Certification. Google Analytics experience a
About Cox Communications
Cox Communications is committed to creating meaningful moments of
human connection through broadband applications and services. The
largest private telecom company in America, we proudly serve six
million homes and businesses across 18 states. We're dedicated to
empowering others to build a better future and celebrate diverse
products, people, suppliers, communities and the characteristics
that makes each one unique. Cox Communications is the largest
division of Cox Enterprises, a family-owned business founded in
1898 by Governor James M. Cox.
Cox is an Equal Employment Opportunity employer - All qualified
applicants/employees will receive consideration for employment
without regard to that individual's age, race, color, religion or
creed, national origin or ancestry, sex (including pregnancy),
sexual orientation, gender, gender identity, physical or mental
disability, veteran status, genetic information, ethnicity,
citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations:
Cox accepts resumes only from agencies with which we formally
engage their services. Please do not forward resumes to our
applicant tracking system, Cox employees, Cox hiring manager, or
send to any Cox facility. Cox is not responsible for any fees or
charges associated with unsolicited resumes.
Keywords: Cox Communications, Macon , Media Sales Services Specialist I - Cox Media, Advertising , Macon, Georgia
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