Customer Care Representative

Company: Regal Management, Inc.
Location: Atlanta
Posted on: June 26, 2025

Job Description:

Do you excel at building relationships and providing telecommunications support? Join Regal Management as a Customer Care Representative to help businesses succeed with their telecommunication needs! We are a leading partner in the telecommunications division and are committed to boosting brand awareness to local businesses. We are actively seeking a dedicated Customer Care Representative to join our team and work with customers and business. This Customer Care Representative role focuses on serving as a trusted resource for business with any telecommunication inquiries and ensuring they are satisfied with AT&T’s cutting-edge solutions. As a Customer Care Representative you will drive present services, create satisfaction through sharp communication, problem-solving, and adaptability and process any sales orders necessary. Fully trained to resolve inquiries, the Customer Care Representative will optimize telecom solutions, and provide strategic guidance to build lasting business partnerships with confidence, expertise, and a commitment to service excellence. Responsibilities of the Customer Care Representative: Act as the primary contact for customers and business with AT&T Services, handling inquiries, support needs, and ensuring continued satisfaction Process orders for businesses new internet, wireless and phone services Efficiently resolve service issues, billing concerns, and technical questions with professionalism and a solutions-driven mindset Guide new business customers through account setup, and ensure a seamless account experience Proactively connect with customers, monitoring satisfaction, addressing concerns, and maximizing their use of AT&T solutions Educate customers on AT&T’s latest products, service upgrades, and features that support their operational growth Collaborate across departments, working with AT&T’s sales, technical, and billing teams to resolve issues and improve customer experiences

Keywords: Regal Management, Inc., Macon , Customer Care Representative, Customer Service & Call Center , Atlanta, Georgia