CSR

Company: PV Heating, Cooling & Plumbing
Location: Atlanta
Posted on: February 18, 2026

Job Description:

Job Description Job Description Benefits: 401(k) 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Company parties Customer Service Representative Join the team at PV Heating, Cooling & Plumbing as our next Customer Service Representative! In this vital role, you will be the voice of our company, delivering top-notch support to our homeowners while managing ServiceTitan accounts and coordinating HVAC and plumbing appointments to ensure a seamless service experience. Our Ideal Candidate: You are a dependable, team-oriented professional with previous HVAC or plumbing CSR experience. You thrive in fast-paced environments and possess the sharp analytical skills and attention to detail needed to manage complex scheduling. As a proactive self-starter with a "can-do" attitude, you are eager to grow with a company that is deeply committed to innovation, continuous training, and outstanding customer care. Hours: Full-Time, 8am-5pm In-Office Position Requirements: To succeed in this role, you must have: Previous HVAC / Plumbing CSR Experience (Required) Excellent communication skills, including active listening Service-oriented and able to resolve customer grievances Proficient computer skills with the ability to learn new software Must be highly organized with good attention to detail and follow-through Ability to perform multiple tasks in a fast-paced environment Geographical knowledge of service area/or map-reading skills Team player working in a team environment High school diploma or equivalent Position Responsibilities: As a CSR, you are the heartbeat of our operations. Youll provide exceptional service so customers never have to worry about their HVAC or plumbing again. Your expertise will encompass: Proactive Communication: Interacting with customers via telephone and email to provide expert support and information on our premium services. Outbound Engagement: Executing a minimum of 100 outbound calls per day to follow up on leads, schedule maintenance, and ensure customer satisfaction. ServiceTitan Management: Properly creating and managing all customer service agreements and completing all daily "Tasks" within the ServiceTitan platform. Strategic Scheduling: Coordinating complex appointments, including consultations, service calls, assessments, and maintenance visits, to optimize our technicians' routes. Problem Resolution: Fielding customer questions and complaints with a "can-do" attitude, resolving issues personally or forwarding them to the appropriate specialist when necessary. Account Maintenance: Keeping meticulous records of customer interactions, including details of inquiries, complaints, and comments to ensure a seamless history of care. Administrative Support: Assisting with back-office tasks such as dispatching, inside sales support, and collecting payments. Working Conditions: This role will start in our office, where you'll receive in-depth training and real-time support to help you excel in your position. As you gain experience and consistently meet key performance benchmarks, you'll have the opportunity to transition to a remote work setting. This approach ensures youre fully equipped for success while maintaining high performance. Once eligible, you'll enjoy the flexibility of working from home, allowing for improved work-life balance while continuing to grow and make a meaningful impact in your career. Premium Workplace: Were more than a companywere a supportive, growth-focused team. Youll enjoy opportunities to advance, great benefits like PTO and a 401(k) match, and even the chance to work remotely once youve proven your skills. Join us and build a career with a company that invests in your success. Disclaimer: By completing this form you give PV Heating, Cooling & Plumbing permission to contact you through email, phone, and text about current job openings.

Keywords: PV Heating, Cooling & Plumbing, Macon , CSR, Customer Service & Call Center , Atlanta, Georgia