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Manager, Continuous Improvement

Company: Five Below
Location: Forsyth
Posted on: May 14, 2022

Job Description:

Manager, Continuous Improvement

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they ll tell you there s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOW place!


As a key member of the Supply Chain Solutions Design team, the Manager of Continuous Improvement serves as a critical piece of our continuous improvement culture. This role is responsible for partnering with cross-functional project teams to identify, define, design, implement and sustain continuous improvement efforts. The CI Manager is an important thought leader, functioning as a subject matter expert within our distribution network. This member of our team will be expected to leverage business knowledge to assess the health of processes through the development, publication and monitoring of KPI and execution of root cause analysis efforts to address and correct performance gaps, as needed.

This role will also support the ShipCenter Labor Management program, regularly reviewing results with the local Operations and HR teams and performing time motion capture of floor processes to validate labor standard credits as needed.


  • Collaborate with operations and support teams to ensure our continuous improvement culture and tools are consistently applied and evolved.
  • Leverage continuous improvement tools and methodologies to deliver initiatives that reduce overall costs to the business.
  • Organize, lead, and facilitate cross-functional project and/or kaizen teams responsible for improving processes at the site level.
  • Partner with operations leaders, industrial engineers and support resources to identify, prioritize, implement and sustain improvement initiatives.
  • Support the delivery of strategic business goals such as cost of fulfillment, quality of delivery, cost savings, process innovation and transformation.
  • Function as a subject matter expert (SME) in terms of both process/systems knowledge and the ability to train and educate our extended teams.
  • Monitor business KPI and lead root cause analysis workstreams to proactively identify gaps in performance to goal and implement corrective actions as needed.
  • Work with operations and support teams to ensure that work instructions, standard work and training materials are updated as processes are improved.
  • Manage the portfolio of local continuous improvement efforts, regularly providing updates to senior leadership and ensuring all works is on time and on budget.
  • Partner with finance and operations to document savings related to process improvement activities, including follow-up to ensure post-improvement sustainability.
  • Communicate continuous improvement status updates to senior leadership on a regular basis.
  • Develop business cases and ROI analyses to justify and prioritize proposed initiatives, supporting the operations teams in the quantification of impact.
  • Drive a highly engaged and evolving culture of continuous improvement and operational excellence.
  • Deliver on-time, on-budget results through the application of project management methodologies and principals to align resources and timelines.
  • Scale-up and standardize best practices across the distribution network, becoming a trusted partner and leader of process reviews with the ability to align differing opinions on a single outcome.
  • Assist in the development and implementation of processes and methods for labor forecasting, staffing, modeling performance reporting and tracking, and other ad-hoc reporting as required to support distribution center labor management.
  • Assist in the development, implementation and sustainment of engineered labor standards for multi-variable distribution operations through the use of time motion study capture.
  • Train managers/supervisors on the use and maintenance of the labor reporting system/engineered standards.


  • Requirements
    • Demonstrated continuous improvement leader with 3 years progressive experience in a warehouse and/or distribution fulfillment environment.
    • Ability to influence decision making at all levels within the organization, considering conflicting points of view while aligning the team around a single agreed upon outcome
    • Excellent verbal and written communication skills, including the ability to present to and connect with varying audiences from hourly crew members up to and beyond senior leadership.
    • Ability to thrive in a high growth, low structure environment; preference towards building solutions versus operating within an established framework.
    • High level of proficiency with Microsoft suite of software including PowerPoint, Excel, Word and 365 Applications (Teams, Planner, etc.).
    • Strong time management skills and capability to work autonomously with little to no detailed direction outside of general goals and strategies.
    • Ability to think critically and quantitatively, developing mathematical models to determine cost, service and impact.

    • Preferences
      • Bachelor s Degree in supply chain or related field
      • Certified lean/six sigma green belt or black belt
      • Certified PMP practitioner
      • Familiarity with Agile project management methodologies
      • Working knowledge of a WMS (Manhattan Associates WMOS preferred)
      • Working knowledge of a LMS (Manhattan Associates LMS preferred)
      • Experience working with a labor management program leveraging engineered labor standards
      • Must be flexible with work hours

      • Travel
        • This position is not eligible for remote work.
        • The role is expected to work out of the Forsythe, GA ShipCenter
        • Travel will be based upon specific project needs, estimated at 10-25%

          If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

          Five Below is an Equal Opportunity Employer.

Keywords: Five Below, Macon , Manager, Continuous Improvement, Executive , Forsyth, Georgia

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