Branch Manager
Company: ARC Document Solutions
Location: Macon
Posted on: May 16, 2022
Job Description:
Branch Manager - Commercial Printing (Location: 152-A Spring
Street, Macon, GA 31201) ARC islooking for a Branch Manager to help
us continue to provide the best employment experience for
employees; and, continued excellent service for our customers.
Description : The Branch Manager directs the workforce to succeed
in quality including hiring, training, and managing new and
existing staff members. Maintaining the facilitys personnel and
equipments readiness and ability to provide top customer service,
technology, and deliver a quality product. Using a
"Whatever-it-Takes" attitude, ensure that all ARC standards are
upheld or surpassed when dealing with customers and employees.Other
tasks include encouraging positive communications within the branch
and other ARC locations to give clients top customer service to
support the business. These are the exciting things you get to
do:
- Fiscal and operational responsibility for the daily operations
of the assigned branch facility
- Develop and implement a quality management strategy and plan
including resources, systems, timescales, and financials to
support, contribute to and integrate within the companys annual
goals and long-term strategy
- Work with other branch managers and supervisors to meet
customer deadlines
- Develop and maintain systems to establish standards relating to
branch activities and products
- Develop and maintain systems to measure branch performance
against established standards
- Monitor performance (in relevant areas) according to agreed
standards and take necessary action to communicate, advise, assist
and reprimand according to performance levels
- Monitor, inform, communicate, apply standards created and
integrate within internal quality management systems
- Establish and implement necessary communication strategy and
corrective action for the improvement and awareness of quality
issues across all departments
- Plan and manage departmental activities in accordance with
agreed budgets and timescales
- Establish and maintain appropriate inventory controls
- Manage cash sales reporting and submissions
- Report changes to standards (internally and externally
initiated) and on performance against standards
- Manage staff according to company standards (appraisals,
discipline, training, development, etc.)
- Manage departmental performance against agreed targets and
budgets, and within policies and standards
- Liaison with customers and suppliers where necessary (where
impacting/affected by quality issues)
- Contribute to executive policy and strategy
- Maintain a high level of branch organization at all times
- Develop tools to accurately track errors and deadline
compliance
- Ensure the system to track machine clicks for maximum cost
efficiency is consistently utilized
- Ensures that there are operational QC systems in place to
monitor order-in, operators, quality control, final check and
orders-out.
- Ensures that an operational system is in place for proper shift
transitions, if applicable
- Ensures that there is a system in place to monitor
supplies
- Maintain proper security and safety levels in the facility
- Submit all branch reporting on time
- Plan and direct production activities and establishes
production priorities for products in keeping with effective
operations and cost factors
- Maintain a professional, quality work environment at all
times
- Troubleshoots and resolves problematic orders and customer
complaints
- Hire, train and evaluate personnel to maintain consistent
quality and maximum production
- Performs other duties and tasks as assigned These are what you
bring to the table to succeed:
- Associates degree and 2 years of related experience
- 4 years of experience managing a retail print shop or sign
location
- Ability to balance multiple priorities in a fast-paced
environment and align operations and sales processes to achieve
business results
- Self-motivated with the ability to work independently,
resourcefully with minimal oversight
- Demonstrated experience in developing strong working
relationships with internal and external customers This is what we
are offering:
- Excellent Company support and resources
- Excellent Company Reputation because we consistently receive
5-star customer reviews
- Competitive compensation
- Comprehensive Employee benefits that include full medical,
dental, vision and life insurance as well as a 401-K Plan with
company matching
- Employee Stock Purchase Plan giving you 15% money by allowing
you to buy ARC stock on the NYSE at 15% BELOW street value
- A management team that supports you and want to see you be
successful
- Culture of caring for our employees We have Great Cultural Fit:
We are one team, one company. We are blessed with an outstanding
culture and maintaining this is something very important to all of
us. The right candidate can succeed in a team environment. To all
recruitment agencies: ARC does not accept unsolicited agency
resumes. Please do not forward resumes to our Careers alias or
other ARC employees. ARC is not responsible for any fees related to
unsolicited resumes.
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Keywords: ARC Document Solutions, Macon , Branch Manager, Executive , Macon, Georgia
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