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Remote Big Data Technical Support Manager

Company: VirtualVocations
Location: Macon
Posted on: June 22, 2022

Job Description:

A software company has a current position open for a Remote Big Data Technical Support Manager.

Core Responsibilities Include:
Managing a team of senior-level Technical Support Engineers across the US
Developing capacity forecasts and resource allocation models to ensure proper coverage
Driving the scaling, onboarding, and ongoing specialization of the team
Required Skills:

7 years of enterprise application support or operations experience
Excellent communication skills, with a strong ability to discuss complex technical concepts
Prior experience of at least 3 years managing a team of frontline and senior-level Support Engineers
Report key metrics to senior management, assess metrics and take appropriate actions
Experience implementing and advocating customer focused case handling methodology
Be a strong customer advocate while working with internal cross functional teams

Keywords: VirtualVocations, Macon , Remote Big Data Technical Support Manager, Executive , Macon, Georgia

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