OPERATIONS MANAGER (HOME CARE)
Company: All Ways Caring HomeCare
Posted on: November 25, 2022
All Ways Caring HomeCare
The Branch Manager is accountable for the overall operation of the
ResCare HomeCare or All Ways Caring Branch. The Branch Manager must
manage all aspects of branch sales and service delivery to meet and
exceed financial targets (sales, fees, gross profit, and
contribution). Responsible for building and maintaining
relationships with key clients and business leaders in the
community as well as local, regional and Corporate management while
maintaining a strong focus on continuous improvement and customer
As business conditions change, the Branch Manager assesses the
impact and responds accordingly to ensure maximum profitability and
expense management. The Branch Manager is also responsible for
selecting, training and developing the branch staff and for
monitoring performance to achieve business results by leading the
branch staff in business development, service delivery, client
satisfaction and retention. Responsible for management of all
aspects of recruitment and selection processes. Responsible for
overseeing Human Resources including: interviewing, hiring,
employee orientation, performance evaluation, payroll processing,
and employee relations.
External Job Description:
Administration/Finance - Managing Quality Management System
initiatives; proactively identifying and assessing potential risks
and costs associated with workers' compensation, unemployment
compensation, extended payment terms and bad debt. Analyzing
monthly financial statements for branch and implementing strategies
to increase profitability; managing operating expenses (profit and
loss (P&L) responsibility) to maximize contribution; developing
and executing branch's annual business plan.
Service Management - Monitoring to ensure that every client is
served Monitoring to provide exemplary service to every client to
optimize utilization. Maintaining strong and positive relationships
with referral partners, payor sources, and clients. Manages on-call
Sales and Marketing -
--- Manage/Analyze sales and service processes to include managing
assigned territory, conducting recruiting/sourcing sales,
campaign/blitzes, identifying leads, conducting cold and canvass
calls, setting appointments, creating and developing proposals and
pricing models consistent with established guidelines, creating
presentations, documenting customer agreements, closing sales,
documenting sales activities in client management software system
and completing other required reports; networking via participation
in community organizations, involving service team in sales
activities and ensuring awareness of prospect/customer service
requirements, engaging subject matter experts as appropriate.
--- Participating in personal care sales programs/contest/meetings,
utilizing personal care sales tools that support our Sales
Philosophy & Roadmap, maintaining a thorough understanding of
personal care service and product offerings, capitalizing on
labor/business/community issues to grow market share.
--- Ensuring sales targets are met including appropriate mix of
industries and service lines; leading branch participation in
HomeCare sales programs/contests/meetings, maintaining awareness of
competitors strengths and weaknesses and HomeCare resulting
strategic position, managing territory to ensure efficient sales
strategy for the branch.
--- Executing Branch's annual business plan.
Talent Management - Selecting, training and developing staff;
monitoring and supervising staff performance including setting
expectations, coaching and recognizing achievements, demonstrating
positive leadership and cultivating Stars and Legacy initiatives.
Monitoring and coaching the service team to ensure effective
unemployment and workers' compensation claim management.
1+ years of supervisory experience required.
1+ years of sales or marketing experience in a HealthCare or
related setting preferred
Experience in managing systems, processes, and people.
Ability to effectively communicate verbally and orally with all
levels of personnel internal and external
Desire and ability to expand and build business relationships.
Excellent problem-solving skills to handle client and employee
Ability to work flexible hours and after hours as needed to support
BS Degree preferred (business, nursing, social services or related
field of study) but not required with equivalent experience
About our Line of Business:
All Ways Caring HomeCare delivers quality, compassionate and highly
individualized care and support that helps people in need of
assistance stay at home - all while maximizing their dignity,
privacy and independence. Whether recovering from illness, injury
or surgery, living with a chronic disability or dealing with the
natural process of aging, services are tailored to meet the
individual needs of people of all ages, physical conditions and
cognitive abilities. All Ways Caring HomeCare services include
personal care and homemaking programs, professional nursing,
geriatric care management, Alzheimer's/dementia care, respite care
and other programs, as well as in-home monitoring with Rest Assured
- Telecare, which helps to reduce hospital visits and keep people
in their homes longer. For more information, please visit
www.AllWaysCaring.com. Follow us on Facebook and LinkedIn.
Pay Min: USD $50,000.00/Yr. Pay Max: USD $58,000.00/Yr.%857199%
Keywords: All Ways Caring HomeCare, Macon , OPERATIONS MANAGER (HOME CARE), Executive , Eatonton, Georgia
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