General Manager
Company: Krystal
Location: Perry
Posted on: March 12, 2023
Job Description:
Our Restaurant General Managers balance being a great leader
with delivering WOW service to our guests. Krystal GMs understand
the importance of providing great energy for restaurant teams and
the guest, while focusing on restaurant operations. Our leaders
focus their time in developing people, creating great guest
experiences, being a brand champion, business planning and
maintaining the facility.
Essential Responsibilities
Develop People
Lives People First promise to welcome, include, grow and celebrate
each team member and consistently exhibits PRIDE values (Promote
teamwork, Respect everyone, Impress customers, Deliver Results and
Exemplify Integrity)
- Creates a great energy in the restaurant and sets the team up
for success
- Empowers the team through Yes I Can
- Communicates effectively and engages the team in regular
huddles
- Coaches and motivates the Shift Leaders, Assistant Managers and
the team
- Recruits and develops top grade talent
- Demonstrates commitment to goals and inspires others to deliver
excellent performance
- Recognizes the team with U-Rock and Fresh, Friendly and Fast
recognition tools
- Serves those they lead through behaviors, actions and decisions
Create Great Guest Experiences
Creates a fresh, friendly and fast service experience so good the
guest can't wait to come back to Krystal
- Serves as a role model to create WOW guest experiences
- Sets clear expectations and creates a welcoming work
environment
- Takes actions to solve and celebrates guest feedback
- Regularly observes the team and operations from the guest
perspective and celebrates or coaches accordingly Brand
Champion
Serves as the face and voice of the brand in the restaurant and
community
- Serves as the local representative of Krystal to the community
and grow sales by sponsoring local marketing or participating in
events
- Builds and leverages community relationships to drive business
and maximize catering program opportunities in the community
- Champions and implements company-wide promotions, product
launches and product samplings
- Ensures the team executes and measures the impact of local
promotions Business Planning
Maintains the balance between providing a high quality employee and
guest experience, and achieving financial goals
- Responsible for developing and maintaining Krystal 9 operating
systems
- Develops sales forecast and creates schedules to ensure
Quality, Service and Cleanliness will be met
- Monitors business: previous day numbers, schedules, cash
shortage concerns, and HACCP Logs
- Reviews inventory efficiencies to create product (truck)
orders
- Reviews inventory and evaluates food costs
- Controls food and equipment inventory, conducts daily and
weekly inventory counts and keeps inventory records
- Creates, communicates, implements and follows up on operations
and financial action plans.
- Analyzes sales and labor results throughout and after each
shift
- Maintains Brand operating standards for product procedures,
cleanliness standards and service expectations Maintain
Facility
Ensures the restaurant is a safe, sanitary and appealing place for
everyone
- Monitors and maintains compliance with health, safety,
cleanliness, security and fire policies, standards and
regulations.
- Identifies problems, conducts high-level troubleshooting and
seeks repair(maintenance) support for restaurant equipment to
ensure equipment is operational Required Knowledge, Skills and
Abilities
- Excellent people leadership and guest service skills
required
- Ability to work in a fast paced environment
- Ability to communicate effectively with guests, team members
and Above Restaurant Leaders
- Ability to resolves issues in compliance with Krystal
standards
- Available to work all shifts, weekends and holidays Education
and Experience
- Must have high school diploma or equivalent
- Minimum of 3 years management experience Physical Demands
- Must be able to lift up to 50 pounds of force frequently to
move objects
- Ability to carry products/boxes and miscellaneous items
weighing no more than 50 pounds
- Consistently handles product preparation
- Ability to kneel and follow proper lifting procedures
- Consistently lifts for product preparation, stocking and
inventory
Keywords: Krystal, Macon , General Manager, Executive , Perry, Georgia
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