MaconRecruiter Since 2001
the smart solution for Macon jobs

Client Services Relations Manager

Company: Assurant
Location: Kennesaw
Posted on: July 22, 2019

Job Description:

Client Services Management:* Serve as a contact for Clients from an operations perspective by fielding questions or concerns regarding operational standards and coordinating responses with more senior analysts or Operations to ensure effective services are in place and satisfaction is being delivered.* Ensure meetings are held as prescribed and include key stakeholders to effectively execute on objectives.* Facilitate and document plans for takeaways from Operational/Client meetings.* Partner with Account Executive team and Client Services Director to effectively manage Client relationships across the organization.* Represents the interests of Assurant for assigned Clients from an operations perspective by leveraging recommended practices.* Monitor quality and SLA adherence by reviewing post implementation performance results to ensure integrity and adherence to client standards by analyzing and providing overall support to internal and external stakeholders.* Participate in SLA and Scorecard monitoring with Operations to ensure client expectations/contractual obligations are met.* Coordinate and gather information from Operations to answer questions from Client, Account Management or other stakeholders regarding processes, procedures and corrective action plans (if applicable).* Coordinate and prepare for the Client's vendor management team to facilitate onsite visits/audits by setting agenda and gathering materials as necessary.* Maintain organizational charts and contact lists for clients as needed.* Maintain various reports leveraged to compile information i.e. service release/acquisition volumes.Procedure Changes and Reviews:* Gather requirements for implementation of new or changed processes and reports for existing clients.* Communicate business and/or system requirements and how they impact client processes for new and changed services.* Coordinate deliverables needed for new or changed services i.e. data mapping, letters, tasks, system requirements.* Coordinate changes to procedures that are necessitated from Client questions/concerns as a result of departmental process reviews to ensure alignment between Client expectations and Operational delivery.* Monitor service requests and procedure changes submitted through Intake and Governance.* Partner with key stakeholders on identified regulatory changes that has an impact on the business to ensure processes in place meet regulatory compliance standards.Project Management:* May schedule and lead all calls regarding activity.* Maintain or provide updates to task plans.* Coordinate activities with Operations to ensure project remains on schedule and in accordance with project plan.Basic Qualifications* Minimum of 2-4 years of experience in a mortgage loan servicing business or at a financial institution required.* Minimum of 2-4 years of experience managing projects including the ability to prioritize work and meeting deadlines for multiple projects required.* Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills; ability to track and control activities in a fast-paced environment while managing multiple projects and tasks required.* Working knowledge of Microsoft tools - Word, PowerPoint, Excel, Office, Visio required.Ability to travel -

Keywords: Assurant, Macon , Client Services Relations Manager, Executive , Kennesaw, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Development Manager
Description: Summary of ResponsibilitiesThe Development Manager is responsible for the day-to-day oversight, coordination and execution of multiple projects to meet the corporate strategic goals for its affordable (more...)
Company: OneStreet Residential
Location: Atlanta
Posted on: 08/19/2019

Outside Sales/Route Sales Manager - Full Training
Description: Build a Great Career and a Great Life.Feel the freedom independence of managing your own protected route selling our National brands. Join our team
Company: Mac Tools
Location: Atlanta
Posted on: 08/19/2019

(RN) Nurse Manager - MedSurg
Description: Overview br FullTime, Day Shift Nurse Manager Needed on MedSurg/Telemetry Unit - Paulding Hospital ul 28 bed MedTele/Telemetry unit with a dedicated CNLLooking for an innovative leader and someone (more...)
Company: WellStar Health System
Location: Hiram
Posted on: 08/19/2019


Director-Project Development, Water/Wastewater
Description: Director-Project Development, Industrial Water br br The Infrastructure Transportation I T Group within the Haskell organization oversees a diverse cross-section of complex projects across the (more...)
Company: The Haskell Company
Location: Atlanta
Posted on: 08/19/2019

Wellness Clinic Manager
Description: Doctor or Dental Office Manager Looking to Make a Change Primary Location: Atlanta, GA Job Tile: Vida-Flo Brookhaven Wellness Clinic Manager Are you looking to work in a place where you are appreciated (more...)
Company: Vida-Flo USA
Location: Tucker
Posted on: 08/19/2019

Management Trainee
Description: If youre looking to start your career with a company that grows their managers and leaders from within the organization, then the Enterprise Management Training Program is for you. Whether you see yourself (more...)
Company: Enterprise Rent-A-Car
Location: Buford
Posted on: 08/19/2019

Salon Manager --- Sign On Bonus!
Description: The Beautiful Group is the largest owner and operator of luxury salons and spas in the world.-- We are based in Beverly Hills, California and operate over 600 locations throughout North America and Europe (more...)
Company: Regis
Location: Buford
Posted on: 08/19/2019

Global Client Service - Vice President, Client Contracting
Description: DescriptionAbout this roleDo you thrive in a data environment where analytical and problem-solving skills are key Look no further. At BlackRock, we are seeking an OnBoarding-Contracting Vice President (more...)
Company: BlackRock
Location: Atlanta
Posted on: 08/19/2019

Manager Retail Store
Description: Job Summary br br A Sprint Retail Sales opportunity connects you to a job that matters. Your work adds value by the joy of connecting people to the things that matter most to them. br br As a (more...)
Company: Sprint
Location: Roswell
Posted on: 08/19/2019

Senior Project Manager
Description: Senior Project Manager br If you are a Sr. Project Manager with Commercial Construction experience, please read on Applicants who fill out questionnaire go to front of the line br Top Reasons to (more...)
Company: CyberCoders
Location: Atlanta
Posted on: 08/19/2019

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Macon RSS job feeds