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Senior Procurement Manager

Company: Assurant
Location: Jonesboro
Posted on: November 20, 2019

Job Description:

Assurant has an exciting opportunity for a Senior Procurement Manager! -This position is responsible for strategy, sourcing, category management and governance of complex third-party BPO (business process outsourcing) providers to maximize the business value from the relationships. - Accountable for identifying and recommending highly complex and diverse value add opportunities to support a global delivery model for Assurant businesses. - Responsible for the management of assigned supplier relationships within BPO category, which are typically multi-million dollar contracts. - Ensures the optimal approach is in place to execute against established category strategies that meet business and regulatory requirements. -Responsible for suppliers within the assigned category with an emphasis on performance, value, risk, and customer service.ResponsibilitiesCategory Strategy Execution

  • Conduct strategic studies of various operational areas and vendors assigned to the manager. This includes an in-depth review & assessment of existing operating model, processes, service levels, technology & total cost of operations, identifying synergies and risks along the way & understanding cost metrics associated with same.
  • Define global delivery model solution such that it maximizes the value of outsourcing service provider and the respective deal for Assurant, prevent leakage of value and minimize risks associated with the relationship, ensuring cost savings measures are realized.
  • Work on developing strong financial business case for various strategic opportunities.
  • Work with existing and new suppliers to develop new innovative solutions and validate internal hypothesis of category strategy.Supplier Governance
    • Lead complex supplier negotiations requiring understanding of contractual terms and sourcing levers as required.
    • Leading and Implementing detailed governance including: Contract Management, Financial Management, Performance Management and Relationship Management
    • Develop deep expertise of Assurant and services that are being outsourced to the supplier; to be able to develop effective solutions to operational and contractual problems.
    • Ensure governance and value tracking processes for assigned suppliers are effective and in compliance with Assurant's policies and in alignment with established category strategies.
    • Manage supplier performance, outsourcing portfolio and opportunity catalog across a potentially vast array of supplier services and outsourced functions. -
    • Serve as supplier specific subject matter expert pertaining to delivery of 3rd -party services and performance, financial & contract management throughout the life of the relationship.
    • Lead the continuous improvement in supplier governance. -
    • Maintain current industry regulation knowledge, with respect to outsourcing strategies and supplier management. -
    • Monitor outsourcing environment to keep current on provider and industry trends. -
    • Develop the solution design, operational requirement documents, Service Levels, and deal structures with Sourcing. -
    • Develop and manage issue and risk action and mitigation plans. -
    • Perform relationship management activities. -
    • In collaboration with Sourcing AND Legal support all activities associated with the execution and review of contracts. -
    • Make recommendations for ongoing contract language changes to optimize Assurant's legal position & overall supplier performance increasing the value (and cost savings) to Assurant throughout the life of the agreement and in conjunction with Legal contracts team. -
    • In collaboration with Legal, Risk and Compliance assist in developing effective negotiating strategies for outsourcing contracts. -
    • Work on complex supplier negotiations requiring understand of contractual terms and sourcing levers. Lead the negotiation for complex change orders and new SOWs within the existing Master Agreement. -Stakeholder/Relationship Management
      • Directly interact with senior leadership of the functional area that has been outsourced. Collaborate with Business Relationship Managers (BRM) of business/ functional areas to ensure BRMs maximize customer relationship opportunities to increase Spend Under Management. -
      • Orchestrate and facilitate governance meeting between senior leadership from Assurant and service provider leadership. Develop and manage the Agenda for these discussions such that it creates meaningful and valuable engagement on both sides. -
      • Partner with stakeholders to create and launch tactical implementation plans. -
      • Interact with internal and external customers.
      • Build and maintain excellent relationships with internal clients and colleagues at all levels. -Transition Management
        • Develop transition methodology for all major functions, modify them for specific business situations, and work with operations in deploying the methodologies for strategic delivery models.
        • Develop process redesigns to ensure smooth transition from current state to future global delivery models. - -Identify and document appropriate process maps, SLAs and KPIs.
        • Develop and manage outsourcing issue and risk mitigation management plans.
        • Manage multiple initiatives and/or programs.
        • Serve as member of cross-functional teams; lead meetings as appropriate and influence line functions.
        • Mentor and coach others in outsourcing and supplier governance processes and industry practices.Responsibility for the work of others
          • May have responsibilities with a global team of outsourced providers and an analyst team (belonging to procurement outsourcing provider) in India
          • Review vendor performance reports submitted by service provider governance team and make recommendations accordinglyFinancial responsibility
            • Responsible for tracking and validating the outsourcing budget and reviewing and/or recommending to senior management that they approve (when spend exceeds approval limits) all invoices submitted by the Provider. - Invoices are complex in nature and must be validated against provisions set forth in Service Delivery Contracts.Qualifications:Education:
              • - - - -Minimum Bachelor's degree from an accredited institutionProfessional Experience: -
                • 5 years relevant experience in (a) sourcing / procurement/ vendor management at large multinational companies or (b) shared services and outsourcing advisory or operational consulting
                • Financial acumen with 3 or more years of experience in roles involving creating complex business case for outsourcing services (client or provider)
                • Hands-on experience in negotiating complex contracts, preferably in BPO areaKnowledge and Skills:
                  • Proven track record in outsourcing benchmarking, market analyses and contract negotiations
                  • Master knowledge of contract terms and conditions (T&C), specifically technology provisions
                  • Advanced problem solving and critical thinking skills in a team environment
                  • Experience working with cross functional global teams
                  • Excellent negotiation and influencing skills
                  • Excellent interpersonal, facilitation, communication and influencing skills especially with senior level executives
                  • Demonstrated ability to function in a team environment and highly matrixed environment
                  • Strong financial acumen; ability to understand outsourcing impact to P&L, ability to develop complex business cases & continually assess/determine total cost of ownership at both a functional level and supplier level
                  • Strong Excel modeling skills, and PowerPoint presentation skills
                  • Strong executive presence to work with senior leaders within Assurant
                  • Evidence of successful management of large programs and projects5- 10% Travel - including international trip/s within an annual cycle

Keywords: Assurant, Macon , Senior Procurement Manager, Executive , Jonesboro, Georgia

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