Customer Service

Company: CSL Plasma
Location: Macon
Posted on: January 15, 2022

Job Description:

**Job Description Summary**

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to qualify donors for the plasma pheresis process.

**Job Description**

1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor's hematocrit and total protein levels.

2 Educates new donors on the use of therapeutic products made from donated plasma. Explains the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally.

3 May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.

4 May answer the telephone and assists in providing appropriate information to the caller.

5 Maintains alertness and awareness to any reaction by donor may have during or after the pheresis process and notifies appropriate staff.

6 Conducts daily calibration of equipment and resolves calibration out-of-specification issues according to the SOPs.

7 Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service.

8 May provide guidance and technical training about processes and procedures to Reception Technicians and other staff as required.

9 Alerts Group Leader or Supervisor of donor flow issues.

10 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.

11 Understands the policies and procedures associated with hyper immune programs at the center if applicable.

12 Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. May conduct routine audits of these internal procedures and documentation.

13 Maintains confidentiality of all personnel, donor and center information.

14 May be cross-trained in other areas to meet the needs of the business.

15 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

16 Perform other job-related duties as assigned.

Education

High school diploma or equivalent required

Experience

Minimum of 18 months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience

Must be able to perform basic math calculations

Working Conditions

(physical & mental requirements)

Ability to understand, remember and apply oral and/or written instructions

Understands, remembers and communicates routine, factual information

Must be able to see and speak with customers and observe equipment operation.

Occasionally perform tasks while standing and walking up to 100% of time

Reach, bend, kneel and have high level of manual dexterity

Occasionally be required to lift and carry up to 25 pounds

Fast paced environment with frequent interruptions

Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens

Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

Required to work overtime and extended hours to support center operational needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.

CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.

**Our Benefits**

We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care (https://www.cslplasma.com/careers/how-do-we-care-for-you-as-csl-plasma) at CSL.

**About CSL Plasma**

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma (https://www.cslplasma.com/about-csl-plasma) .

**We want CSL to reflect the world around us**

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion (https://www.cslplasma.com/careers/diversity-and-inclusion) at CSL.

**Do work that matters at CSL Plasma!**

R-148794

CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act. https://www.cslbehring.com/careers/eeo-statement

Keywords: CSL Plasma, Macon , Customer Service, Hospitality & Tourism , Macon, Georgia