Company: CSL Plasma
Posted on: January 15, 2022
**Job Description Summary**
Responsible for greeting donors at the plasma collection center and
conducting a series of registration procedures to qualify donors
for the plasma pheresis process.
1 In compliance with Standard Operating Procedures (SOPs), assists
qualified donors in completing the screening process. The screening
procedures includes but are not limited to: assessing the
self-administered health history, answering basic medical questions
associated with the donation process, referring donors to medical
staff when appropriate and performing health screening procedures
such as blood pressure, pulse, weight, temperature. Performs finger
stick to obtain sample to obtain donor's hematocrit and total
2 Educates new donors on the use of therapeutic products made from
donated plasma. Explains the screening process, the health
screening tests performed, the appointment system, donation fees,
center policies, proper nutrition and any other information
pertinent to the donor. Ensures that all donor questions are
answered timely, accurately and professionally.
3 May be involved in registering applicant and transfer donors
based upon completion of appropriate training and operational needs
of the center.
4 May answer the telephone and assists in providing appropriate
information to the caller.
5 Maintains alertness and awareness to any reaction by donor may
have during or after the pheresis process and notifies appropriate
6 Conducts daily calibration of equipment and resolves calibration
out-of-specification issues according to the SOPs.
7 Troubleshoots equipment failures. Creates incident documentation,
removes and/or replaces equipment from service.
8 May provide guidance and technical training about processes and
procedures to Reception Technicians and other staff as
9 Alerts Group Leader or Supervisor of donor flow issues.
10 Ensures the accurate recording of donor data in the electronic
donor information management system as outlined in the SOPs.
11 Understands the policies and procedures associated with hyper
immune programs at the center if applicable.
12 Maintains clean efficient work environment, and ensures
sufficient operating supplies and forms are available as needed.
Follows all Health Safety & Environmental (HSE) and Occupational
Safety and Health Administration (OSHA) policies and procedures.
Promotes safety in all actions. May conduct routine audits of these
internal procedures and documentation.
13 Maintains confidentiality of all personnel, donor and center
14 May be cross-trained in other areas to meet the needs of the
15 Bilingual skills may be required, at the discretion of the
organization, to meet the needs of the business.
16 Perform other job-related duties as assigned.
High school diploma or equivalent required
Minimum of 18 months experience in a clerical or customer service
related position, preferably in medical or health provider
environment or equivalent combination of education and
Must be able to perform basic math calculations
(physical & mental requirements)
Ability to understand, remember and apply oral and/or written
Understands, remembers and communicates routine, factual
Must be able to see and speak with customers and observe equipment
Occasionally perform tasks while standing and walking up to 100% of
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and
to blood borne pathogens
Required to wear Personal Protective Equipment while performing
specific tasks or in certain areas
Required to work overtime and extended hours to support center
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, disability, veteran status, national origin or
other legally protected classifications.
CSL offers the following benefits for this full-time position, most
are effective the first day of hire: Options for health care
benefits, including choices of plans for medical and prescription
drug, dental, and vision coverage; Company-provided basic life
insurance and Short- and Long-Term Disability; the option to
participate in CSL's 401(k) Savings Program; Paid Time Off (PTO)
for use in connection with vacations, illness, and other personal
business; and paid observed holidays as designated by the
We encourage you to make your well-being a priority. It's important
and so are you. Learn more about how we care
**About CSL Plasma**
CSL Plasma is one of the world's largest collectors of human
plasma. Our work helps to ensure that people with rare and serious
diseases are able to live normal, healthy lives. We are committed
to our work because lives depend on us. Learn more about CSL Plasma
**We want CSL to reflect the world around us**
As a global organization with employees in 35+ countries, CSL
embraces diversity and inclusion. Learn more about Diversity &
**Do work that matters at CSL Plasma!**
CSL makes all employment decisions without regard to race, color,
religion, national origin, ancestry, age, sex, gender, pregnancy,
disability, marital status, sexual orientation, gender identity,
genetic information, military status, protected veteran status
(specifically status as a disabled veteran, recently separated
veteran, armed forces service medal veteran, or active duty wartime
or campaign badge veteran) or other classification protected by
applicable US federal, state or local law. CSL complies with all
applicable employment laws, including but not limited to Title VII
of the Civil Rights Act of 1964, the Americans with Disabilities
Act, the Fair Labor Standards Act, and the Immigration Reform and
Control Act. https://www.cslbehring.com/careers/eeo-statement
Keywords: CSL Plasma, Macon , Customer Service, Hospitality & Tourism , Macon, Georgia
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