Technical Support Center Administrator

Company: Zwick Roell
Location: Kennesaw
Posted on: May 8, 2024

Job Description:

Job Type

Full-time

Description

Primary Objective:

--- This position will report to the Operations Manager

--- Answer and transferring incoming phone calls to TSC and the main ZRNA number.

--- Log cases for customer or FSE calls and log anything else service related often obtained by phone calls, emails, and other chat services into the Pulse system.

--- Organize and create sessions for remote computer viewing with customers.

--- Ship calibration gear and spare parts.

--- Keep the company side and the customer updated on the status of their case and bridge the gap between any customer issues and resolution.

--- Will oversee the upkeep and cleaning the warehouse.

--- Perform durometer calibrations.

Requirements

Experience/Required Skills:

--- Must have a high school diploma or GED equivalent.

--- Must have basic computer skills in Excel, Outlook, Word and PowerPoint.

--- Organizational skills and attention to detail.

--- Excellent written and verbal communication skills.

--- Must be able to lift 50-100 lbs.

--- To be considered for the position, you must be authorized to work in the United States.

--- Benefits Offered:

--- Paid time off

--- Health insurance

--- Dental insurance

--- Vision insurance

--- Healthcare reimbursement accounts such as HRAs and FSAs

--- Dependent Care account

--- 401(k) Retirement accounts

--- LTD

--- Voluntary Group Life Insurance

--- Ancillary coverage's such as Critical Illness and Off-Work Accident

ZwickRoell offers a competitive base salary and full benefits package. To learn more about the company and this exciting opportunity, please visit our website. Take this opportunity to join a professional and successful team where you can make a significant impact immediately. Enjoy a competitive compensation package with generous benefits that include health, dental, vision, life, LTD insurance, and 401k (with match).

ZwickRoell, LP is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, (including pregnancy, gender identity and sexual orientation), race, color, religion, national origin, disability, genetic information, protected veteran status, age, or any other characteristic protected by law.

Keywords: Zwick Roell, Macon , Technical Support Center Administrator, IT / Software / Systems , Kennesaw, Georgia