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Senior administrator

Company: HCL America Inc.
Location: Macon
Posted on: March 20, 2020

Job Description:

ROLE AND RESPONSIBILITIESPerform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops, laptops and tablets. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency. --- Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software--- Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business--- Demonstrate outstanding understanding and communication when working with clients--- Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job)PREFERRED SKILLS AND COMMON TASKS ON THE JOB--- Experience-based Windows 10 supporto BitLocker encryptiono Configuration/imagingo Crash/BSOD resolutiono Installation environmento General Windows OS & iOS troubleshooting--- Hardware support and troubleshootingo Troubleshooting hardware issueso Replacing desktop/laptop hardwareo Installation of peripheral devices--- Microsoft Office proficiencyo Proficiency in Word, Excel, Skype, Outlook, Access, PowerPoint (usage and support)o Visio, Project (support)o Able to create documentation and contribute to KB articleso O365 support--- Basic network troubleshootingo Experience working with basic network hardware (switches)o Troubleshooting connectivity issueso Thorough understanding of wireless/wired networks--- Customer service skillso Comfortable working with people in a professional settingo Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion#LI-PM1Skills: Desktop Tech - provided by Dice

Keywords: HCL America Inc., Macon , Senior administrator, Other , Macon, Georgia

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