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Senior administrator

Company: HCL America Inc.
Location: Macon
Posted on: March 28, 2020

Job Description:

ROLE AND RESPONSIBILITIES Perform varying degrees of problem analysis and resolution of software and hardware issues relating to desktops, laptops and tablets. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency. bull Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software bull Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business bull Demonstrate outstanding understanding and communication when working with clients bull Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job) PREFERRED SKILLS AND COMMON TASKS ON THE JOB bull Experience-based Windows 10 support o BitLocker encryption o Configurationimaging o CrashBSOD resolution o Installation environment o General Windows OS iOS troubleshooting bull Hardware support and troubleshooting o Troubleshooting hardware issues o Replacing desktoplaptop hardware o Installation of peripheral devices bull Microsoft Office proficiency o Proficiency in Word, Excel, Skype, Outlook, Access, PowerPoint (usage and support) o Visio, Project (support) o Able to create documentation and contribute to KB articles o O365 support bull Basic network troubleshooting o Experience working with basic network hardware (switches) o Troubleshooting connectivity issues o Thorough understanding of wirelesswired networks bull Customer service skills o Comfortable working with people in a professional setting o Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusion LI-PM1 Skills Desktop Tech

Keywords: HCL America Inc., Macon , Senior administrator, Other , Macon, Georgia

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