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Center Manager

Company: Hopebridge, LLC
Location: Macon
Posted on: October 11, 2020

Job Description:

Job Description Description: Competencies: The Clinic Manager will be responsible and accountable for leading and managing the clinic. The manager is instrumental in defining the mission, goals, budget and performance standards for the clinic and communicating it to staff. Responsibilities: Leadership: Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations, and maintains personal effectiveness under pressure. • Helps establish/implement goals, objectives, policies, procedures, and systems for the clinic • Monitors and controls clinic expenditures within approved budget • Determines system for interdepartmental functions in keeping with clinic systems and communicates it to staff • Monitors effectiveness • Provides clinic manager reports and provides consultation as needed • Demonstrates following leadership skills: o Critical Thinking o Conflict Management o Negotiation and Motivation o Personnel Development • Fosters the goals of team building with clinic staff • Demonstrates appropriate delegation and coordination of tasks and duties in the operations of clinic, using appropriate organizational/priority setting skills • Establishes a system of communication to coordinate activities/functions • Assigns responsibility for intradepartmental function • Develops the leadership skills of staff through delegation of responsibility • Empowers staff to achieve their best professionally and guides them through creative problem solving Budget and Supplies: Develops, monitors and analyzes budget and financial information and utilizes all resources in an effective and economical manner. • Routinely interacts with customers to maintain awareness of needs and satisfaction of service provided • Fosters teamwork within clinic, as well as system wide • Administers clinic's patient complaint policy and takes appropriate action • Assists in the development of a clinic budget, utilizing administrative guidelines, appropriate benchmarks, and anticipated scope of services • Utilizes the purchasing system appropriately: o Seeks authorization for purchases according to Hopebridge's policy o Utilizes vendors according to Hopebridge's policies • Demonstrates working knowledge of the practice management system • Responsible for being up-to-date and knowledgeable with regard to diagnostic and procedure coding, and how it affects reimbursement • Reviews and updates forms used within the clinic and standardizes when possible • Reconciles petty cash with cash paid receipts, follows policy with respect to petty cash • Ensures total accounts receivable at less than 60 days of average monthly charges • Determines best approach to dealing with commercial insurance plans and over the counter collections for those plans as well as self-pay patients Legal Issues: Knowledge of legal issues in all aspects of operations to ensure compliance with regulatory agencies and rights of all patient and employees. • Maintains a system of confidentiality according to Hopebridge's policies and procedures • Develops and implements policies and procedures to meet state and federal regulations • Assures compliance with corporate compliance policies Responsibility/Accountability: Develops standards and provides systems to monitor and evaluate clinic functions and assumes responsibility for designing methods to improve functions. • Implements system to document and communicate standards which includes Hopebridge's policies, procedures and protocol • Documents and reports to HR and COO of Hopebridge: o Incident (patient, therapist, employee, guests) within 24 hours o Quality Assessment and Improvement Activities. (as required by Hopebridge) o Employee competence through performance evaluation (maintains notes regarding performance quarterly to assist with annual evaluation on anniversary date) o Project Activity (per project as determined) o Reviews budget variances. (weekly and monthly reviews revenue and expense budget variances and develops an action plan) o Issues affecting clinic productivity and effectiveness (monitor daily and report if appropriate.) Working Relationships: Identifies and understands patients of the pediatric clinic. • Assists Clinical Director with the development activities associated with building a successful pediatrics outpatient clinic • Assists Chief Operations Officer (COO) in the implementation of Hopebridge's policies and procedures • Identifies and maintains a professional working relationship with all internal and external customers • Routinely interacts with customers to maintain awareness of needs and satisfaction of service provided • Fosters teamwork within clinic, as well as system wide • Administers clinic's patient complaint policy and takes appropriate action Problem Solving/Decision Making: Practices effective problem identification and resolution skills as a method of sound decision making. • Submits budget analysis quarterly to Controller • Tracks lost or delayed orders for

Keywords: Hopebridge, LLC, Macon , Center Manager, Other , Macon, Georgia

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