Site Reliability Engineer

About Net Health

We deliver better software because of people like you, come join us! As the innovator in specialty EMR helping hospitals, skilled nursing facilities, private practices and hospices deliver better care to patients, you will make a difference. Working in a highly collaborative culture that focuses on the success of our employees, you will grow in expertise and be financially rewarded for your efforts.

You will help healthcare professionals deliver better care by helping them reunite with their calling. Let us help you reunite with your calling. Our philosophy is that we grow when you love what you do and are challenged in a positive environment by working in teams to solve big, important problems. We are looking for top talent with a passion to contribute.

Benefits

We Invest in Our Employees and Watch Them Flourish

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Work from Anywhere:We offer telecommuting for over 75% of our workforce.

Unlimited PTO:We are proud to offer unlimited paid time off, which includes vacation/personal and sick time.

Comprehensive Benefits Package:We offer Medical, Prescription, Dental, Vision, Life, & Disability + 401k contributions.

Casual Dress Code:Bunny slippers on Zoom calls? We are here for it. We trust your judgment when its time to face clients.

Prioritized Employee Wellness:We practice a healthy balance between home life, community involvement and career.

Diversity & Inclusion:We invest in real resources, real time, and real conversations, to welcome and retain a diverse workforce.

Voice:Wewant you to stretch your thinking and share your perspective. We have an Open Door Policy to all levels of leadership.

JOB OVERVIEW

As a Site Reliability Engineer you will address system instability through monitoring, fault tolerance, tooling, capacity management, automation of toil, and adoption of patterns/practices within the platform. The engineer will pursue relentless identification and implementation of infrastructure availability to ensure high degrees of observability, availability, and reliability.

The Site Reliability Engineer will participate within the core SRE team while also partnering with development teams to ensure our solutions are observable, fault tolerant, and adhering to monitoring best practices. You will advocate and act as a subject matter expert for Net Healths SaaS applications and infrastructure within your product area using communication to manage a variety of initiatives. In addition, you will help to reduce the toil involved in maintaining the operational ecosystem, replacing manual processes with tooling and automation, and bringing overall reliability to all internal/external functionality of an enterprise ecosystem.

RESPONSIBILITIES AND DUTIES

• Leading emergency response efforts in conjunction with Engineering, Infrastructure, and Database teams to establish root cause
• Leading the efforts to build robust monitoring solutions while expanding our current monitoring and alerting footprint
• Review designs with an eye toward increasing the holistic stability of our platform and identifying potential risks
• Conduct Blameless Postmortems and Anomaly Investigations after incidents to further analyze root cause and create permanent solutions to improve serviceability and prevent future outages
• Establish a Dont Repeat Incidents (DRI) culture by learning from past issues and always looking to improve monitoring and dashboarding capabilities
• Ensuring applications are performing efficiently, collaborating with development teams and architecture to resolve application performance issues
• Consults with management in the analysis of short- and long-range business requirements and recommends innovations.
• Championing automation efforts to reduce or eliminate repetitive, manual processes
• Partner with project management to define Service Level Objectives (SLO) and identify and implement Service Level Indicators (SLI) to track compliance
• Championing capacity management and disaster recovery testing efforts

QUALIFICATIONS

• Bachelors degree in Computer Science OR equivalent 3-4 years progressive experience in IT Operations and/or systems management
• 1-2 years direct experience in a technical role dealing with complex enterprise software landscapes (DevOps focused development)
• 1-2 years experience with PowerShell and coding standards.
• Experience with best-in-class application monitoring (APM) tooling (New Relic, Dynatrace, AppDynamics)
• Experience with Python, Ansible, Terraform, Docker (or similar) is a plus
• Direct, hands-on experience with automated software and system management.
• Excellent understanding of the organizations goals and objectives.
• Experience with Agile development methodology a plus.
• Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.
• Proven experience in overseeing the direction, development, and implementation of IT solutions.
• Strong knowledge of change control best practices and methodologies.
• Strong knowledge of Microsoft IIS and administration at an enterprise level.
• Strong knowledge of system and software quality assurance best practices and methodologies.
• Strong practical experience in enterprise level IT environments.

INTERACTION

This role will work closely with key departmental and project stakeholders across the organization.Therefore, the ability to work collaboratively and effectively with all levels of management and staff within the organization is a key priority in this role.No supervisory responsibilities required for this position.

COMMUNICATION AND COGNITIVE ABILITIES

• Cooperate with matrixed team members to meet goals or complete tasks.
• Must be comfortable working in ambiguous and/or stressful situations.
• Must be self-motivated and know when to seek guidance; detail-orientation is a must.
• Flexibility, ability to change priorities quickly, and capacity to handle multiple tasks.
• Effective collaborator with proven process improvement skills.
• Exceptional organization and time management skills.
• Excellent communication and interpersonal skills.
• Ability to consistently learn new technologies and apply those concepts to customers needs.
• Ability to work as part of a geographically dispersed team.
• Ability to work independently and as part of a team.
• Keep up to date on technology trends, developments & best practices.
• Ability to communicate effectively to both technical & non-technical audiences.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

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