Customer Service Associate

Company: SecurCare Self Storage
Location: Macon
Posted on: June 12, 2021

Job Description:

Are you looking for a CAREER, instead of a job, then iStorage is looking for you! We are seeking an Energetic, Experienced, and Highly Motivated team member to join our team.

The perfect candidate does not need to have self-storage experience! If you have experience in customer service, hospitality, or retail and experience with cash handling, this could be the perfect fit for you! 

iStorage operates over 200 storage facilities in 25 states, with more opening all the time. By offering a variety of self-storage units in several sizes, as well as having the most requested features like climate-controlled storage units, fenced perimeters and security measures, we are constantly working to fulfill our mission: to satisfy all of our tenants storage needs.

Job Overview:

As the Customer Service Associate, you will be responsible for the day to day operation of the store including managing accounts receivables, tenant rental and providing tours of the property, keeping the property clean, light sales of rental insurance and retail products. In addition, you may assist with the lien process of delinquent units and must be able to offer exceptional customer service both in person and on the phone. The ideal candidate will have an entrepreneurial spirit and a drive to help the property/stores succeed! This position also assists with cleanup of the property and yard work, etc. 

Position involves or requires the following:

• Ability to work unsupervised
• Experience in sales and marketing
• Some computer experience required on Microsoft office programs
• Reliable transportation with a valid drivers license and current auto insurance as you will need to travel to bank and post office and other properties to perform daily responsibilities when necessary
• Must be able to manage multiple tasks and projects
• Reports to Area Manager
• Work availability of Monday-Friday 9 am- 6 pm and Saturday 9 am- 5 pm as well as be available for overtime when necessary
• Rotating Days Off
• Up to 40 Hours per week
• May be required to be outside for extended periods of time during inclement weather
• Some light physical activity which includes yard work, and light maintenance
• Accurate filing and record keeping skills
• Cash handling experience required
• Basic Math Skills
• The ability to manage delinquent accounts and maintain low accounts receivables
• Excellent customer service and phone skills

Benefits:

• Health benefit options
• Supplemental benefits such as dental, vision, short term and long-term disability, pet insurance and more!
• Paid time off
• Holiday pay
• Paid Training
• Storage unit discounts
• Evenings and Sundays off!

WE ARE AN EQUAL OPPORTUNITY EMPLOYER!!

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Keywords: SecurCare Self Storage, Macon , Customer Service Associate, Other , Macon, Georgia