Company: Southern Sports Medicine Partner DBA Partnercare
Posted on: June 25, 2022
PartnerCare is looking for a wonderful teammate to join our team
as an IT Specialist! This is a remote position, supporting our
businesses in Macon, GA and the surrounding area. We offer
competitive wages, benefits that protect you and your family, and a
401(k) plan with a match to help you prepare for your future. We
are also dedicated to building the work environment where our
people grow and thrive. We want you to be a fan of where you
What We Do
Our mission is to deliver comprehensive care to help
musculoskeletal, and pain management patients live their best lives
possible . We do this by working as a team, striving to embody our
values. With the right talent and strategy, we will continue to
raise the bar in our industry, living our mission and delivering
best-in-class services to our partners.
Who We Are
We believe we will be successful in our mission by living by a set
of values we hold in high regard that drive what we do every day.
The values we believe in and that you can count on are:
Compassion. We genuinely care for the well-being of our patients
and one another. We treat others with dignity, kindness, and
Excellence. We are a performance-driven organization committed to
excellence in service and patient outcomes. We work to be the best
version of ourselves each day.
Integrity. We value honesty and transparency. We openly communicate
in pursuit of truth. We build our reputation and positively impact
our industry by doing what is right.
Teamwork. We are one team with a shared vision of success. We work
collaboratively to deliver on our promise to our partners and our
Accountability. We are accountable to each of our stakeholders for
our decisions, actions, and results.
Growth Mindset. We seek to constantly grow and evolve, being
adaptive to the changing market and responsive to our customer
expectations. We invest in the talents of our team, providing
pathways for personal and professional growth.
Together, we will become the most trusted musculoskeletal and pain
management organization. Our organization will grow rapidly, and we
will maintain a culture of high performance.
Success will be the result of the team.
How You Contribute and Succeed
The IT Specialist is responsible for installing and troubleshooting
computer hardware and software programs as well as providing
technical assistance to end-users. This position will work on a
team with other technicians that all help to support multiple
physical and remote locations. This position will touch on several
cloud and on-prem solutions to support the needs of the business.
As an IT Specialist you will be on a team of level 1 support for
the organization, as well as level 2 support for a geographic
The right person for this role will delight in providing great
service to teammates and will have a curious mind that always looks
for a way to improve. To be successful in this role, the person
will be a great team member, working together with others, kind and
friendly, open to feedback for growth, and a role model of our
values. Duties include:
Fields support calls, chat, email, and/or other communication from
users with inquiries regarding hardware, software, connectivity,
printing, and similar concerns.
Work requests in a ticketing system.
Applies knowledge of computer hardware, software, and procedures to
Guides users through diagnostic and troubleshooting processes,
which may include the use of diagnostic tools and software and/or
following verbal instructions.
Collaborates with other staff to research and resolve problems.
Arranges service by software or hardware vendors to repair or
replace defective products.
Support remotely where possible, with onsite travel in a geographic
footprint where necessary. Occasional travel to other regions for
additional support or specific projects at times.
If this sounds like you, we'd love the opportunity to talk with you
further about joining the team!
Education and Experience Requirements:
At least 1-2 years' experience supporting technology utilization
and implementation preferred
Microsoft certifications a plus
Experience with geographically disperse workforce
Strong analytical and problem-solving skills
Excellent verbal and written communication required
Excellent interpersonal and customer service skills
Ability to communicate technical issues to non-technical employees
Office 365 administration
General MS Product knowledge
Knowledgeable in computer imaging and deployment
Knowledge of various security suites and Antivirus products
Experience with Electronic Health Records a plus
Experience with Azure Active Directory a plus
Keywords: Southern Sports Medicine Partner DBA Partnercare, Macon , IT Specialist, Other , Macon, Georgia
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