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Customer Account Specialist

Company: Veolia North America
Location: Perry
Posted on: September 23, 2022

Job Description:

Company DescriptionVeolia Group aims to be the benchmark company for ecological transformation. With nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources and replenish them. In 2021, the Veolia group provided 79 million inhabitants with drinking water and 61 million with sanitation, produced nearly 48 million megawatt hours and recovered 48 million tonnes of waste. Veolia Environnement (Paris Euronext: VIE) achieved consolidated revenue of 28,508 billion euros in 2021. -Job DescriptionSummary

  • The Customer Account Specialist Role is a dynamic position, requiring someone who is adaptable - to change and has a positive can-do attitude. This is essentially a Customer Support role, but also - requires the ability to multi-task, problem solve, analyze data, and be a self-motivated team player - with the capability to quickly learn new processes and software. Customer Account Specialists work - very closely with Sales, Operations, Legal and Accounting to respond to customer needs and - ensure satisfactory results. If you like to problem solve, enjoy helping people and thrive in an - environment where no two days are exactly the same, then this position could be a good fit for you. - -Primary Duties / - Responsibilities
    • Enter tasks in ERP (Oracle) and CRM (Salesforce) immediately after contact with customer - to ensure all departments have current information on customers -
    • Familiarize and develop rapport with Regional Sales and Operations teams in order to - provide superior support to both our Sales team and customers -
    • Follow up on complaints to determine corrective actions and notify the customer within 48 - hours of complaint -
    • Contact customers about outstanding invoices and help resolve any billing issues
    • Compile customer account information and create reports upon request
    • Prepare and monitor completion of needed addenda to contracts -
    • Manage and oversee contract cancellations -
    • Research and reconcile customer accounts -
    • Adhere to both company and departmental SOPs -
    • Perform administrative tasks as needed -
    • Generate budget letters for customers prior to each customer's fiscal year
    • Prepare and distribute welcome packets to new customers -QualificationsEducation / Experience / Background
      • At least 5 years of customer service experience -
      • At least 5 years of administrative experience -
      • At least 2 years of experience in accounts receivable, particularly billing and account - reconciliations -Knowledge / Skills / Abilities
        • Demonstrated time management skills with the capability to prioritize and handle a large - volume of phone calls, emails and internal/external customer requests -
        • History of working with legal contracts, including the ability to interpret and explain contract - language to customers as needed -
        • At least 2 years of combined experience with Word and Excel (Office 365 Suite) and Google - Workspace -
        • Proven track record of successfully collecting on past due accounts -
        • Ability to travel on an occasional basis (5% or less)
        • Discipline to work independently and meet required deadlines -
        • Willingness to help others and effectively work as part of a team -
        • Strong verbal and written communication skills -
        • Strong problem solving skills and ability to tackle unique situations -
        • Capacity to quickly and effectively learn new software systems -
        • Oracle and Salesforce (or equivalent ERP and CRM) experience is a plusAdditional InformationA subsidiary of Veolia group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. -

Keywords: Veolia North America, Macon , Customer Account Specialist, Other , Perry, Georgia

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