Customer Care Specialist
Company: Cable ONE
Location: Hawkinsville
Posted on: January 26, 2023
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Job Description:
Job Description:Customer Service RepresentativeAt Cable One and
our family of brands, we keep our customers and associates
connected to what matters most. For our associates, that means: a
thriving and rewarding career, respect for the communities where
they live and work, a focus on health and wellness, an excellent
work/life balance, and an open and inclusive workplace.The Customer
Service Representative will serve as a role model/mentor and
provides leadership in the areas of customer service.What you will
do to contribute to the company's successHandles high in-bound call
volume covering a full range of customer service inquiries.
(Upgrades/downgrades of service, video troubleshooting, modem
registration and billing).Responds to inbound customer calls and
assists customers face-to-face in the front office as
needed.Provides customers with a clear understanding of charges,
prorates, billing cycles, payment methods and customer
equipment.Correct errors or discrepancies on customer billings as
necessary. Process customer transactions and respond to inquiries
in a responsive, timely and accurate manner.Enter account
information into billing system with a high degree of accuracy to
execute transaction.Participates in ongoing training to increase
skill level and productivity.Maintains and sustain all Sparklight
Communications' CSR performance expectations as related to Quality
Assurance, CSR scorecard metrics (such as Availability, Talk Time,
etc.), attendance and one-call resolution goals.Maintains working
knowledge of all Sparklight products, services and their
features.Works with customers to achieve customer satisfaction by
meeting their needs with Sparklight products and services.Applies
all sales and service skills/techniques acquired from the Standard
Operation Procedure during all interactions with customers.Note:
All the essential functions of this position are not included in
this posting.QualificationsHigh school diploma or general education
degree (GED); or one to three months related experience and/or
training in a customer service environment; or equivalent
combination of education and experience.Requires excellent oral and
written communication skills while assisting and interacting with
Sparklight's customers and associates.Strong data entry and
computer skills.Requires the ability to operate office equipment
(copiers, phones, computers, etc.).Requires efficient and accurate
handling of money.The position requires the ability to learn and
stay informed of products and services offered by Sparklight.This
position will require travel between offices.Core
CompetenciesCommitted: Values each and every customer, while
working hard to keep their business and support our
communities.Helpful: Delivers support in the ways that are most
useful to our customers and addresses their needs with expertise,
respect, and empathy.Proactive: Understand what our customers need,
and actively works to make their relationship with use seamless,
easy, and rewarding.Personal: Knows our customers well, and tailors
our communications and interactions to address their needs and
expectations.BenefitsCable One and our family of brands appreciates
the role our associates play to help the company grow, and in
return an excellent benefits package is offered to our associates
to recognize the importance of their contributions, such
as:Medical, dental, and vision plans - start when you start!Life
insurance (self, spouse, children)Paid time off (vacation, holiday,
and personal/sick days)401(k) - 100% company match (match program
starts after 1 year of service, up to 5% of eligible
compensation)Group Legal plan with Identity Theft
ProtectionAdditional PerksTuition reimbursement (up to $5,250 on
1st year)Up to seventy-five dollars a month towards cable and
internet servicesAnnual community support to various organizations
across the U.S.Associate recognition & awards programsAdvancement
opportunitiesCollaborative work environmentWe're an Award-Winning
Organization!2022 Forbes' "America's Best Midsized Employers"Our
CommitmentDiversity lies in the communities we serve and among the
associates who dedicate themselves to ensure our continued success.
Here at Cable One and our family of brands, we believe it is our
individual and unique talents, backgrounds and perspectives that,
when combined, truly make us an unstoppable force. "Stronger
Together" is not just a verbal cue, it is the motto that our
associates live by, exemplify, and embody each and every day.Cable
One and our family of brands is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to, among other things, race, color, religion, sex,
sexual orientation, gender identity, national origin, age, status
as a protected veteran, or disability.Pre-hire ProcessesCable One
and our family of brands is committed to keeping our associates and
customers safe. Job offers are contingent upon the results of
background, drug screening, and reference check. Only after
successfully passing these pre-hire clearances are individuals
approved for hire and ready to start their successful and rewarding
career.#LI-TT1CABO2
Keywords: Cable ONE, Macon , Customer Care Specialist, Other , Hawkinsville, Georgia
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