Front Desk Associate
Company: Planet Fitness Sunshine Fitness Management
Location: Macon
Posted on: May 21, 2023
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Job Description:
Who We Are:
At Planet Fitness, our mission has always been to enhance peoples
lives by providing a high-quality fitness experience in a
welcoming, judgement free environment. We are proud to be one of
the largest and fastest-growing franchisors and operators of
fitness centers in the United States with over 2,000 clubs and
growing!
Joining the PF family means being part of a company that is based
on an established culture and strong set of values. It is being a
part of a supportive, engaging team that cares about bettering the
health and wellbeing of the community in an environment where
everyone feels like they belong. It is having fun at work while
creating member experiences that consistently exceed their
expectations. It means being part of a brand that you can be proud
of!
Who You Are:
All of our Team Members at Planet Fitness share one thing in common
a passion for our amazing brand and a desire to make our members
feel welcome in our Judgement Free Zone
Characteristics that will make you a perfect match for our Front
Desk Associate:
You:
+ Exhibit a positive and upbeat attitude.
+ Have a passion for delivering a consistent and exceptional
experience to our members, guests, and fellow PF team members.
+ Pride yourself on your work while being punctual, reliable, and
dependable.
+ Handle all interactions with diplomacy and exhibit a genuine
motivation for helping others.
+ Act with integrity and show respect to everyone around you.
+ Exhibit strong communication skills and have an ability to listen
and empathize.
+ Inspire and motivate others to achieve their goals.
+ Are a quick study with the ability to apply what you have learned
during online and hands-on training.
About the Front Desk Associate Role:
As a Front Desk Associate, you will be responsible for providing a
superior level of customer service to Planet Fitness members,
prospective members and guests while ensuring an exceptional
Judgement Free member experience!
Daily responsibilities for the Front Desk Associate also
include:
+ Greet members/guests as they enter and exit the club; assisting
them with any questions or concerns as they check in.
+ Help to promote our Judgement Free Zone by connecting with
members on the club floor, offering assistance and showing support
in their fitness journeys while upholding club policies.
+ Resolve member concerns and escalate to a Manager as needed.
+ Answer phones in a friendly manner and assist callers with their
inquiries.
+ Perform membership related functions such as sign-ups,
contact/billing information updates, cancellations, collecting
unpaid balances and transferring memberships.
+ Perform prospective member calls and tours; assessing their
membership needs.
+ Execute retail transactions with accuracy and drive sales
goals.
+ Resolve member concerns and escalate to a Manager as needed.
+ Regular, consistent cleaning and sanitizing of all exercise
equipment and Black Card spa amenities. This includes communal
spaces as well as your assigned area.
+ Ensuring restrooms are clean and sanitized, stocked and clutter
free by following the routine cleaning schedule.
+ Frequently perform a comprehensive walk of all club areas;
quickly fix any safety/policy issues and address cleanliness
concerns.
+ Promptly address maintenance and facility concerns such as broken
and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures
etc.)
About Your Qualifications:
+ 6-12 months of experience in a customer service environment is
preferred
+ Must be 18 years of age or older
+ Willing to become CPR/AED Certified (Training provided by Planet
Fitness)
+ Basic computer proficiency
Physical Demands of the Front Desk Associate:
+ Continual standing and moving throughout the club to accomplish
tasks during shift.
+ Continual communicating in person or on the phone to exchange
information during shift.
+ Must be able to lift up to 75 pounds.
+ Will encounter toxic chemicals during shift.
+ Frequent cleaning and sanitizing of equipment and facilities.
+ Moving self in different positions, including bending and
twisting, to accomplish tasks.
More reasons to join Planet Fitness!
+ Medical, Dental, and Vision Insurance*
+ Vacation*/Sick Time/Holiday Pay
+ Free Black Card Membership
+ 401(k) Retirement Savings Plan
+ Term Life Insurance*
+ Healthcare and Dependent Care Flexible Spending Accounts*
+ Employee perks and discounts
+ Engaging team-building competitions and social events
*Please note that certain benefits listed above are for full-time
employees only
E-Verify is used in the following states: Florida, Georgia, North
Carolina, South Carolina and Alabama
Health and Safety Requirements: Every team member is responsible
for contributing to a safe and healthy workplace. Team members are
expected to be active participants in health and safety by
following all applicable policies and protocols, reporting unsafe
conditions or at-risk behaviors to leadership, and conducting work
in a safe manner.
Job ID: 2023-8757
External Company URL: https://www.planetfitness.com/
Street: 160 Tom Hill Sr Blvd
Keywords: Planet Fitness Sunshine Fitness Management, Macon , Front Desk Associate, Other , Macon, Georgia
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