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Claims Support Specialist

Company: Southern Trust Insurance Company
Location: Macon
Posted on: May 24, 2023

Job Description:

Under the direction of the Claims Manager, the claims support specialist provides support to the Claims Adjusters. This role involves creating new claims records, verifying information, and answering inquiring calls from insureds, claimants, and agents.


Create new claims files

Locate and verify claims information

Review incoming and outgoing documents

Document authorizations and escalations

Process claim payments

Answer inquiries calls from insureds, claimants, agents, etc.

Assist with other administrative tasks as assigned

Job Requirements and Qualifications:

A high school diploma or GED

Strong administrative experience preferred

Proficient in Microsoft Office Software (Outlook, Word, Excel)

Strong communication and organizational skills

Flexible with the ability to prioritize and multitask using technology


Commensurate with experience

Performance-based incentives

Benefits Package:

401(k) company match up to 6% eligible upon hire

Medical, dental & vision, including company paid Life insurance and long-term disability

Wellness program

Health care flexible spending accounts

Paid time off

Paid & unpaid sick leave where applicable, as well as short-term disability

Parental & family leave; military leave & pay

Employee Referral Incentive

Career Development & Continuing Education Assistance

Physical Conditions/Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Keywords: Southern Trust Insurance Company, Macon , Claims Support Specialist, Other , Macon, Georgia

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