MaconRecruiter Since 2001
the smart solution for Macon jobs

Patient Service Coordinator

Company: MyEyeDr
Location: Macon
Posted on: July 10, 2019

Job Description:

Wednesday, June 26, 2019

About MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients you serve on a daily basis? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience.

Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance, and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

You are unlike others at this point in your career. You are looking to build a profession with an organization that is purposeful and whose values drive actions - from prioritizing care of our associates and our patients, to connecting the knowledge of our talented teams to our patients' needs, and doing so in a fun, inclusive environment, working as one collaborative team.

We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.


The Patient Coordinator greets and processes all incoming/outgoing patients, monitors patient flow, answers telephone to company standards, schedules and confirms patient appointments, and processes insurance information. The Patient Coordinator uses their strong working knowledge of the Optometry industry to address patient inquires, solve problems and promote services and products offered at the Office. The Patient Coordinator may be required to provide pretesting, eyeglass sales and contact lens support based upon Office volume.


--- Ensure customers expectations are exceeded by directing and communicating patient needs effectively and efficiently.

--- Effectively answer the telephone, schedule patient appointments to company standards by utilizing resource scheduling (by third ring, no call is to be placed on hold longer than 60 seconds). Transcribe message for return calls (including home and daytime phone number).

--- Effectively greet incoming\outgoing patients immediately upon entering the office.

--- Maximize patient flow, by organizing, tracking and communicating with other associates and patients to maintain an efficient office.

--- Obtain and verify insurance eligibility for all applicable patients.

--- Audit and edit insurance claims through Enterprise for submission to Home Office.

--- Resource scheduling appointments correctly.

--- Facilitating and rescheduling no shows appointments.

--- Communicating the use of the online history form to all patients.

--- Enter patient's demographic and insurance information into POS software program.

--- Confirm all patients' appointments, for the following day, by 12:00 p.m. on the preceding day.

--- Pull charts for all former patients scheduled for the following day.

--- Confirm that all contact lenses have arrived for Recheck\Pick-Up Appointments.

--- Attach the proper routing slip and insurance authorization - obtaining a copy of patient's insurance ID card when applicable.

--- Ensure that all yearly exams complete a recall card, record month and year in upper right corner of card. Forward to Home Office at month end.

--- Check patients out through POS as requested/needed.

--- Ensure that patient has been made aware of all promotions and offers.

--- Immediate notify Manager\Assistant Manager of any "walking Rx's" and/or appointments.

--- Prepare invoices and packing slips to be submitted to Home Office.

--- Close & balance POS software program at day end, completing daily deposit, ensuring that it properly balances.

--- Fax daily sales summary report to Home Office on a daily deposit form prior to 12:00 p.m.

--- Maintain cleanliness and organized appearance of front desk at all times.

--- May be required to perform preliminary testing for patients, as needed.

--- Develop skills to assist patients in all aspects of optical dispensary.

--- Initiate training in the contact lens area until Contact Lens Tech is available.

--- Help maintain the attractive appearance of the office.

--- Attend all office meetings.

--- Participate in all training opportunities offered by My Eye Dr.

--- Other duties, as assigned.


--- High School degree/GED required. AA or BA/BS in related field is desirable.

--- 1-3 years of related experience within a similar office environment.


--- Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences.

--- Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends.

--- Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment.

--- Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.

--- Proficiency in utilization of automated equipment and systems standard to the optometry industry.


--- This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.


--- This position is performed in a traditional retail office environment.

Other details

  • Pay Type


Keywords: MyEyeDr, Macon , Patient Service Coordinator, Other , Macon, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Honor Bar Attendant - W Atlanta - Midtown - (19001C19)
Description: Here's To Your Journey with W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine (more...)
Company: Marriott International, Inc.
Location: Alpharetta
Posted on: 07/20/2019

New Business Development - Logistics Atlanta 2127470
Description: Our client, an industry leader in logistics, is currently growing and looking for an Account Executive. If you have previous sales experience with a minimum of 2 years working with 3 PL or as a logistics (more...)
Company: NetHire
Location: Alpharetta
Posted on: 07/20/2019

Pediatric Position Opening In Georgia
Description: Pediatric Position Opening in Georgia Competitive Compensation. 225k- 250k Salary
Company: MD Doc Jobs
Location: Alpharetta
Posted on: 07/20/2019

Senior Salesforce Administrator
Description: Who We Are More than 30 years ago, E TRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, (more...)
Company: eFinancial Careers
Location: Alpharetta
Posted on: 07/20/2019

Work at Home Bilingual Customer Retention Expert (English / Spanish)
Description: Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever (more...)
Company: Mommy Jobs Online
Location: Alpharetta
Posted on: 07/20/2019

Claims Trainee - Entry Level
Description: Position: Claims Trainee - Entry Level br br Location: Alpharetta, GA br br Salary: 36-40k br br Overview: br br Avenica is currently recruiting for an Entry Level Claims Trainee. The (more...)
Company: Avenica
Location: Alpharetta
Posted on: 07/20/2019

New Business Development - Logistics Alpharetta 2127469
Description: Our client, an industry leader in logistics, is currently growing and looking for an Account Executive. If you have previous sales experience with a minimum of 2 years working with 3 PL or as a logistics (more...)
Company: NetHire
Location: Alpharetta
Posted on: 07/20/2019

Implementation Specialist II - Wage Payment
Description: ADP is hiring an Implementation Specialist. In this position, you'll couple your knowledge base with our top-ranked training programs to create exceptional on-boarding experiences for each product or (more...)
Company: ADP
Location: Alpharetta
Posted on: 07/20/2019

Principal System Reliability Owner
Description: The Principal System Reliability Owner will be responsible for management of ADP's Global Product Technology GPT agenda on achieving a fundamentally better reliability posture. System Reliability (more...)
Company: ADP
Location: Alpharetta
Posted on: 07/20/2019

Solutions Architect, Advisory
Description: What does a great Solutions Architect, Advisory do We are looking for a highly skilled software architect who demonstrates excellent leadership, problem solving, and communication skills. You will partner (more...)
Company: Fiserv
Location: Alpharetta
Posted on: 07/20/2019

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Macon RSS job feeds