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Service Manager

Company: Hamilton Point Investments
Location: Macon
Posted on: February 9, 2020

Job Description:

Position Summary
The Maintenance Supervisor is responsible for the day-to-day maintenance operations of an assigned property and ensures that the overall physical aspects of the property meet the Company's established standards and any applicable laws. This position is also responsible for quality control, purchasing and supply management, budgeting, Risk Management, and personnel administration.
Essential Duties & Responsibilities
--- Coordinates the day-to-day operations of the property.
--- Assists Property Manager with interviewing and hiring maintenance staff.
--- Directs and supervises daily activities of the maintenance team, such as planning and preparing work schedules, assigning tasks and delegating work, monitoring progress and work flow, reviewing work for timeliness and accuracy, and appraising work performance.
--- Consults with Property Manager to determine and implement associate performance actions, which includes raises, promotions, discipline, terminations, etc.
--- Schedules, monitors and performs semi-annual preventative maintenance and apartment turns.
--- Leads on-site maintenance staff and participates in diagnosing problems and repairs in the areas of HVAC, electrical, plumbing, swimming pool, carpentry, dry walling, exterior structural, appliances and other areas as necessary.
--- Manages and responds to resident maintenance issues and repairs by responding promptly and professionally.
--- Inspects apartments before and after move-in and move-outs, as well as after the apartment has been turned.
--- Performs property inspections on a regular basis in order to maintain cleanliness and proactively identify problems.
--- Ensures swimming pool and fitness areas are inspected daily.
--- Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance team to items that need to be repaired.
--- Manages vendor selection and vendor relations, so as to ensure quality performance.
--- Obtains bids from outside contractors as well as oversees contractor work for completeness.
Purchases maintenance supplies for the property while ensuring expense control when possible by procuring clear apples to apples bids.
--- Reviews, prepares, and submits property invoices accurately and in accordance with established guidelines.
--- Communicates with Property Manager regarding the overall maintenance function at the property.
--- Ensures excellent customer service to prospective and current residents, and promotes a quality living experience for all residents.
Education and/or Experience
--- High School diploma or equivalent.
--- Minimum 3 years of previous experience in property management maintenance, other building maintenance or related trade is required.
Skills/Specialized Knowledge
--- Ability to read, write, understand, and communicate in English.
--- Ability to use a personal computer and has working knowledge of Microsoft Word and Excel, as well as computer tracking systems used at the property.
--- Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key tracking system.
--- Excellent customer service and interpersonal skills; ability to relate to others.
--- Intermediate verbal and written communication skills.
--- Strong organizational and time-management skills.
--- Ability to perform basic mathematical functions.
--- Comprehension of federal fair housing laws and any applicable local housing provisions.
--- Ability to multi-task.
--- Ability to make quick and effective decisions.
--- Ability to analyze and resolve problems.
--- Ability to cope with and defuse situations involving angry or difficult people.
--- Ability to negotiate a contract.
--- Ability to successfully delegate.
--- Ability to manage a team.
--- Ability to conduct interviews.
--- Ability to train.
--- Ability to set and meet goals.
--- Ability to consistently meet deadlines.
--- Ability to maintain flexibility and creativity in a variety of situations.
--- Ability to maintain confidentiality.
--- Ability to drive an automobile.
Required Licenses
--- Current driver license and automobile insurance.
May require one or more of the following certifications:
--- EPA Certification, Type I and II.
--- HVAC Certification.
--- CPO certification (pool).
--- Other licenses and/or certifications as required by state law.
Other Requirements
--- Must maintain professional appearance and comply with prescribed uniform policy.
--- Must comply with all safety regulations, including the use of back brace, safety goggles and gloves when appropriate.
--- Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
--- Ability to work weekends and non-traditional holidays.
--- Must be reachable at all times via phone or pager, except during approved time off.
--- Must be available to work on-call or when needed due to staffing shortages.
--- Some travel may be required.
Physical Demands
--- Standing, walking, and/or sitting for extended periods of time.
--- Frequent climbing, reaching, and use of fingers.
--- Moderate stooping, kneeling, crawling, pushing, pulling, and lifting, and talking and hearing.
--- Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.
--- Pronounced visual acuity (near and far) and field of vision.
--- Ability to judge distances and spatial relationships.
--- Ability to identify and distinguish color.
--- Ability to distinguish the differences or similarities in odors using nose.
--- Ability to lift and/or move an excess of 100 pounds or more.
--- Ability to use standard maintenance equipment.
Mental Functions
--- Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.
--- Ability to tolerate stressful situations.
--- Ability to work under moderate supervision.
Work Environment
--- Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different
regions).
--- Exposure to noise, vibrations, atmospheric conditions as well as working in confined or restricted spaces.
Hazards
--- Potential exposure to communicable diseases through frequent contact with public.
--- Possible exposure to short-tempered or aggressive people.
--- Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and radiation.

Keywords: Hamilton Point Investments, Macon , Service Manager, Professions , Macon, Georgia

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