Jr. Help Desk Technician

Company: Chenega Corporation
Location: Macon
Posted on: January 11, 2021

Job Description:

Summary The Jr. Help Desk Technician will provide expert advice and support services in IT business technologies. Responsibilities * Field incoming help requests from end users via both telephone and e-mail in a courteous manner.* Build rapport and elicit problem details from help desk customers.* Identify, diagnose, and resolve level one problems for users of the software and hardware, LAN and WAN, VPN, the Internet, and new computer technology; communicates solutions to end-users.* Document, track and monitor problems to ensure timely resolution.* Promote a very high level of customer satisfaction through proper telephone techniques and respond with an elevated level of urgency to user problems.* Correct application issues, solve network and security problems and identify common PC software and hardware problems.* Provide hardware support for end-user equipment, such as installing replacement hardware or upgrading hardware.* Assign user-name, password, and access right permissions for multiple proprietary applications, as well as client software.* Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.* Support Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors, and other peripherals.* Other duties as assignedQualifications * High school diploma/GED required* 3+ years of relevant experience required* CompTIA Security+ or government-approved equivalent certification in addition to Microsoft Certified IT Professional (MCITP) on Windows 7 is required * A combination of additional experience, education, and training may be used in lieu of formal education and/or certifications* Background check required

Keywords: Chenega Corporation, Macon , Jr. Help Desk Technician, Professions , Macon, Georgia