IT Field Support Technician II

Company: Qarbon Aerospace Inc
Location: Milledgeville
Posted on: August 4, 2022

Job Description:

Company Overview: Qarbon Aerospace is a premier manufacturer of cutting-edge composite components and assemblies at all levels of complexity, with products installed on the industry's most advanced commercial and military aircraft. As a US-based company with a global footprint of more than 1,650,000 ft-- of state-of-the-art facilities, Qarbon Aerospace has the capabilities and resources to solve the market's toughest challenges with Quality Assured. With more than 100 years of experience, we build quality into every fiber, letting your ideas take flight.Field Support Technician II Overview:We are looking for a Field Support Technician to maintain and administer our company's networked system of computers. The system administrator's responsibilities include but are not limited to, troubleshooting and resolving hardware, software, and networking issues, as well as ensuring that all computing operations run with optimal performance and security. To be successful as a Field Support Technician, you should have an excellent ability to solve problems using your in-depth understanding of information systems and computing solutions. The best Field Support Technician administrator will also be a team player, willing to handle all support requests with courtesy and professionalism. Field Support Technician II Principal Accountabilities:(This information is intended to be descriptive of the key responsibilities of the position. The following examples do not identify all duties performed by any single incumbent.)Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, storage and virtualizationInstall and upgrade server components and software, manage virtual servers, and integrate automation processesTroubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issuesProvide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructurePerform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover proceduresResponsible for capacity, storage planning, and database performanceResearch, resolve, and respond to end-user issues/problems/questions received via email, telephone calls, walk-ups, etc., and provide hardware, and application support, such as PC, Network Printers, Smartphones, in accordance with current standards and SLA'sSupport as required for Radio Frequency devices, Handhelds and Wireless Access PointsAnswer inquiries received at the Help Desk and accurately classify, prioritize, and record the service requestsSpecial projects as identified Experience and Education Requisites:This position is not eligible for a Visa Sponsorship.Must be authorized to work in the United States. Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required. 3-5 years of database, network administration, or system administration experienceSystem administration and IT certifications in Linux, Microsoft, or other network related fields are a plusWorking knowledge of virtualization, VMWare, or equivalentExperience with scripting and automation toolsA proven track record of developing and implementing IT strategy and plansStrong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocolsExperience in supporting an environment of > 500 usersHold a valid driver's license with a clean recordSafely drive a company vehicle within the site to provide hands on support for the location Build strong relationships with team members and customers.Develop effective team processes to meet organizational goals.Build core standards and policies to help frame a solid, easy to manage environment for customers and IT personnel.Contribute to the efficiency and improvement of the IT organization by identifying, resolving, and eliminating the cause of the issuesTechnical:Knowledge in Microsoft operating systems and M365 productsMECM, SQL Server Power Shell ScriptingVMwareNetApp StorageVEEAM BackupsService NowExperience with supporting end user computer equipment Printer configuration and supportNetworking - Cisco switches and wireless AP'sCisco VoIP phones and systemsEngineering based software solutions such as Catia, eNoviaA&D Shop Floor applications What does Qarbon Aerospace have to Offer?Company Paid BenefitsBasic Life Insurance 1 time salary Short-Term Disability (STD) & Long-Term Disability (LTD)12 HolidaysFlex Time OffMedical/Prescription InsuranceDental & Vision InsuranceCritical Illness Insurance / Hospital Indemnity Insurance / Accident InsuranceLife Insurance and AD&D InsuranceSavings and Spending AccountsHealth Flexible Spending Account (FSA)Dependent Care FSAHealth Savings Account (HSA)401(k) Plan- Option to elect Traditional 401(k), Roth 401(k), or After-Tax Savings planImmediate vesting100% company match on the first 3% of your salary; 50% company match on the next 3%Tuition Reimbursement PI187563652

Keywords: Qarbon Aerospace Inc, Macon , IT Field Support Technician II, Professions , Milledgeville, Georgia