Desk Side Support Technician
Company: CYNET SYSTEMS
Location: Perry
Posted on: January 27, 2023
Job Description:
Job Description:
Skillset:
- Ability to disconnect/reconnect computer workstations,
peripherals, and phone equipment.
- Hands on experience with Imaging, reimaging Windows Operating
system for Desktop, Laptops.
- Safely move equipment point to point using wheeled carts and
vehicles
- IMACD & Asset Inventory experience.
- Follow ESD safety precautions to avoid electrostatic discharge
or equipment damage.
- Ability to follow documentation and knowledge articles to
provision operating systems and software onto workstations and
laptops, solve common issues.
- Ability to use remote desktop connectivity
applications.
- Working knowledge of imaging utilities such as Ghost, SCCM,
etc
- Delivery and setup of PC equipment to end-users.
- Use trouble ticketing system to accept assignments, document
work events, complete requests and verify customer
satisfaction.
- Ability to provision and Support wireless devices.(E.g.
Blackberry, Android, and iPhone).
- Demonstrated proficiency in Microsoft OS and Microsoft
application.
- Demonstrated proficiency for installation of desktop software
and troubleshoot
- Working knowledge of Microsoft Active Directory and
GPO.
- Strong customer service skills.
- Strong troubleshooting skills.
- Significant, demonstrated experience with Microsoft Windows
operating systems
- Clients: Windows 10, Windows 7, Windows Vista, Windows XP,
Windows 2000, Windows 98.
- Servers: 2012, 2008 r2, 2008, 2003, 2000.
- Functionally capable with Apple OS X.
- Advanced troubleshooting skills with hard drive encryption
software.
Advanced level Skills in the Microsoft Office Suite:
- Word, Excel, PowerPoint, Outlook configuration issues with
Exchange
- Strong client-side remote access troubleshooting
skills
- Demonstrate strong skills supporting printers in an enterprise
environment.
- Advanced knowledge of client-side management tools Microsoft
Active Directory, GPO and Systems Center Configuration Manager
(SCCM).
- Strong proficiency in creating and referencing documentation
and knowledge articles using Micron tools.
- Strong software installation and support skills.
- Disciplined, systematic problem solving skills required.
Key Responsibilities / Experience:
- Troubleshoot and resolve End users IT issues in their PCs
(Desktop, Desktop, Tablet), Mobile phones, Printers and Other IT
Devices in users environment
- Support Installations, Moves, Adds, Changes, Disposal (IMACDs)
requirements.
- Provide or oversee, as appropriate, all installations,
de-installations, cascades, moves, adds and Changes for all EUC
Equipment, Software, and related Services at designated Customer
Sites.
- Coordinate, plan, and schedule IMACDs with all affected IT
functions (whether the function is included within the Services
provided by Provider, as a Customer-retained function, or a Third
Party.
- Coordinate all internal and external functions and activities
to achieve high-quality execution of the IMACs, to meet Service
Levels, and to minimize any operational interruption or business
disturbance.
- Recrate and document the processes to enable IMAC execution for
each Software and Equipment Component, and obtain Customer's
approval for such processes and documentation.
- Obtain from Customer a list of individuals authorized to
approve IMAC and Project IMAC Service Requests, including specific
approval and authorization required for IMACs that include Changes
to Software.
- This list may change from time to time and should be updated on
a regular basis.
- Receive IMACD related Service Requests from Authorized Users
and validate the IMAC request for correctness and proper
authorization.
- Communicate with Authorized Users if there is any issue with an
IMACD related Service Request and attempt to resolve or escalate
same appropriately.
- Coordinate and communicate with designated Customer personnel
or other Third Parties, concerning scheduling and requirements so
as to minimize the impact on Authorized Users.
- Conduct, or confirm a Site survey has been conducted, to
determine the location(s) of the IMAC and any special requirements
at the locations.
- Coordinate any physical space requirements as determined during
the Site survey review.
- Confirm that all Equipment, Software, parts, Network, Cabling,
or any other services necessary to execute the IMAC will be
available as of the date(s) scheduled for the IMAC.
- Confirm the new and existing Configuration of the Equipment and
Software associated with performing the IMAC.
- Confirm that the installation and de-installation procedures
associated with performing the IMAC are valid for execution of this
IMAC, including Backup, contingency, and test procedures.
- Schedule and dispatch appropriate technicians, including Third
Party Vendors to the IMAC location.
- Treat every client like a VIP, strengthening the relationship
as well as engaging users who otherwise might disengage from
IT.
- Cancel Network Transport Services that are no longer required
after completing the IMACD.
Keywords: CYNET SYSTEMS, Macon , Desk Side Support Technician, Professions , Perry, Georgia
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