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Customer Service Representative I

Company: Insurance Auto Auctions
Location: Macon
Posted on: December 4, 2019

Job Description:

IAA, Inc. is searching for a Customer Service Representative I to join the team at our client site in Macon, GA. Founded in 1982, Insurance Auto Auctions, Inc. is one of the leading North American salvage auto auctions. We have exclusive focus on the automotive total-loss industry and over 150 corporate owned facilities across the United States and Canada. We provide Sellers and Buyers with the best solution to process and acquire total-loss, recovered-theft, fleet lease, dealer trade-in and collision damaged rental vehicles. Responsibilities include (but are not limited to the following): - Provide a variety of customer support services through the mail, telephone, and direct personal contact. - Process orders and assignments. - Strong data entry into computer systems. - Reference pricing and delivery information. - Respond to customer questions, complaints and requests. - Set up new records and maintain existing records. - Perform word processing assignments, filing and related clerical duties. - Process all necessary paperwork in preparation for auction day, securing necessary approvals. - Follow well-established procedures and under close direction of supervisor. - May process automobile titles. - Assist with other office functions as needed. Minimum Requirements: - Able to communicate effectively with customers - Ability to function well as part of a team - Basic computer skills - Time management skills - Positive attitude - Ability to work independently - Clear communication skills - Professional and clean appearance Educational/Certification Requirements: - High School diploma or equivalent experience preferred. - 0-2 years previous work experience. In return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/AD & D, paid holidays and vacations. IAA is committed to providing equal employment opportunities regardless of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace. EOE Benefits : Be healthy, be prepared, save for tomorrow. Take a closer look at our benefits here.

Keywords: Insurance Auto Auctions, Macon , Customer Service Representative I, Sales , Macon, Georgia

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