Customer Service Representative

Company: ExecuSource
Location: Macon
Posted on: September 10, 2020

Job Description:

Customer Service Representative

Location: Macon, GA

Compensation: Depends on Experience

We are partnering with a long time client of ours for immediate Customer Service positions in Macon, GA. Our client is looking for experience in a call center environment and a desire to grow professionally. Our client is actively hiring and excited to start the hiring process!

Key Responsibilities

Responding promptly to customer inquiries.

Handle inquiries concerning billing issues, care issues, technical issues, and general questions providing prompt knowledgeable responses

Communicating with customers through various channels, including e-mail, telephone calls, and fax requests

Acknowledging and resolving customer complaints.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Partner with peers to ensure customer satisfaction and revenue goals

Requirements

To qualify you must have:

Customer Service Representative Requirements:

High school diploma, general education degree or equivalent.

Ability to stay calm when customers are stressed or upset.

Organizational and time management skills

Customer Service Representative Requirements:

High school diploma, general education degree or equivalent.

Ability to stay calm when customers are stressed or upset.

Organizational and time management skills

Ability to be pro-active with a sense of urgency

Ability to keep customer information confidential

FA123

Keywords: ExecuSource, Macon , Customer Service Representative, Sales , Macon, Georgia