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Remote Customer Service Representative

Company: Genex Services, LLC.
Location: Macon
Posted on: November 18, 2021

Job Description:

Company Overview The Enlyte Family of Businesses Mitchell - Genex - Coventry Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth. Job Description Earn $15.25/Hour.-- $15.75/Hour after 90 days Work Hours: 9:30 am --- 5:30 pm PT

  • Assists authorized callers by providing information while providing efficient and courteous service
  • Works in multiple software portals to gather information.
  • Investigates and resolves problems while recognizing when to escalate customer issues
  • Conducts a high volume of incoming calls to ensure client satisfaction and coordinate utilization review efforts
  • Relays information to the proper parties via email and software tool
  • Triages calls to appropriate departments
  • Reviews and resends failed faxes
  • Works in a team-oriented environment
  • Participates in team building exercises and meetings
  • Handles confidential information (PHI) with discretion and trustworthiness
  • Works closely with Client Services Group to resolve to client issues
  • Performs other duties as assigned by the UR Customer Service Supervisor Qualifications
    • High School Diploma or equivalent
    • Must be proficient in Microsoft Office especially Word and Excel.
    • Typing skills required.
    • Must have good communication skills and be able to collaborate effectively with others.
    • Prior office experience preferred.---- Benefits We---re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. -- The Company is an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. The Company does not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. -- #LI-ALLEXIS

Keywords: Genex Services, LLC., Macon , Remote Customer Service Representative, Sales , Macon, Georgia

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